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Delay on wireless headset - Printable Version

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Delay on wireless headset - 805tech - 02-27-2014 03:58 AM

We have a T32G phone and a Plantronics CS500 Series wireless headset. My question is when a new call comes in there is about a 1 second delay between the wireless headset and phone. I know its not the phone because if we use the handset there is no delay. Does anyone else have this problem and is there any settings I did not see to correct this?


RE: Delay on wireless headset - Yealink Support - 03-04-2014 12:26 PM

Hi 805tech,

Do you use a EHS36? Please upgrade EHS36 to the latest version.
How to Upgrade EHS36 Firmware


RE: Delay on wireless headset - 805tech - 03-05-2014 03:58 AM

That is the thing we don't use a EHS36 we have T32g phones and it did not list it was compatible. If getting one of these will that stop the 1 second delay?

(03-04-2014 12:26 PM)Yealink Support Wrote:  [undefined=undefined]Hi 805tech,

Do you use a EHS36? Please upgrade EHS36 to the latest version.
How to Upgrade EHS36 Firmware



RE: Delay on wireless headset - Yealink Support - 03-05-2014 03:41 PM

Sorry. T32G doesn't support EHS36 now and i can't give your guarantee that wireless headset can work on T32G well.
Tested headset list compatible with yealink ip phone