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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Phone specific topic (/forumdisplay.php?fid=12)
+--- Thread: Wireless Headset will not passing ring with T46G (/showthread.php?tid=13180)
Wireless Headset will not passing ring with T46G - mwb12345 - 03-09-2016 08:41 AM
Hi,
We have a customer with a high end SENNHEISER OfficeRunner wireless headset.
There is no problem with regular audio through it, but the Ringing does not come through so they don't know when a call is coming in while walking around. I have made the change in the GUI which is set to Speaker and Headset and pushed the headset button on the phone, its lit. However, they cannot hear the ringing.
Do you have any ideas or suggestions as what may be wrong ?
RE: Wireless Headset will not passing ring with T46G - Klaus_Yealink - 03-09-2016 07:40 PM
Hi,
make sure this headset is in the compatible list,you can get the list from below link:
http://support.yealink.com/attachmentDownload/download?path=upload%2Fattachment%2F2016-1-28%2F5%2F2adff4a4-10af-47f8-8c40-7cc46b790ca3%2FTested+headset+list+compatible+with+yealink+ip+phone.pdf
secondly,please try to configure the " Ringer Device for Headset"=use headset,then test again.
BR
klaus
RE: Wireless Headset will not passing ring with T46G - mwb12345 - 03-09-2016 11:04 PM
Thank you for the information. It appears the EHS36 Wireless Headset interface provides the incoming call audio to wireless headsets. I assume this is the real fix?
RE: Wireless Headset will not passing ring with T46G - Horence - 04-28-2016 02:54 PM
Useful and helpful messages for us. Thanks.