T46 EHS problem - Printable Version +- Yealink Forums (http://forum.yealink.com/forum) +-- Forum: IP Phone Series (/forumdisplay.php?fid=4) +--- Forum: Accessories (/forumdisplay.php?fid=28) +--- Thread: T46 EHS problem (/showthread.php?tid=12906) |
T46 EHS problem - LaRP - 02-23-2016 08:58 PM Our customer have several T46 with EHS and Jabra 920 headsets But the phones keep answering and hanging up every few seconds, without the user touching the headset or the phone. This happens all the time the EHS is connected and make the phones totally unusable. Equipment Yealink T46G - Firmware 28.73.193.50 Yealink 5V 2A PSU Yealink EHS - Firmware 3.16.0.0 Jabra 920 Headset The headset is connected to the phone as described in the user guide, with the cables provided. RE: T46 EHS problem - James_Yealink - 02-24-2016 12:39 AM Hello, Can you please let the customer try upgrading phone to latest firmware. http://www.yealink.com/Upload/UCOne/20160203/T46-28.80.193.95.zip Regards, James RE: T46 EHS problem - LaRP - 03-08-2016 06:59 PM Updating the firmware diden't help at all. The problem was probably seemed to be electric crosstalk from power cables to their PDS network cables. I installed a grounded switch near the phones and that solved the problem. Apparently the Yealink Phone/EHS is very sensitive to electric crosstalk. |