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Call pickup on BLF not working on 7.72.0.1 [resolved 7.72.0.56.rom] - Printable Version

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+---- Thread: Call pickup on BLF not working on 7.72.0.1 [resolved 7.72.0.56.rom] (/showthread.php?tid=1243)

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RE: Call pickup on BLF not working on 7.72.0.1 - Yealink Support - 03-04-2014 03:40 PM

Hi Tecno,
1. Please upgrade to the latest version x.72.0.25 and test again.
2. In order to do more troubleshootings, please supply me syslog level 6, config.bin and pcap. How to Get the Correct Syslog, Config.bin and Trace


RE: Call pickup on BLF not working on 7.72.0.1 - Tecno - 03-07-2014 02:12 AM

i Upgrade to lastest version 2.72.0.30, but a same results, the pickup not work.





P.D. In the version 2.60.23.8 work fine!!!!


RE: Call pickup on BLF not working on 7.72.0.1 - temp0001 - 03-07-2014 01:21 PM

Here are the exported files, with one set for the phone running v61 and one set on v72.

I started pcap after the phone was booted.
Then I made an incoming call to the other extension.
When the BLF key started blinking, I pressed it.

In v61, I hung up the call after it was picked up via BLF.
In v72, the call could not be picked up, so I hung up from the calling phone.

After this, I stopped pcap and exported the three files.

v61 pcap, syslog and config.bin:
[attachment=634]

v72 pcap, syslog and config.bin:
[attachment=635]

I had to zip up the files because your forum software limits the number of attachments to 5 files.


RE: Call pickup on BLF not working on 7.72.0.1 - Tecno - 03-11-2014 02:12 AM

Please help!


RE: Call pickup on BLF not working on 7.72.0.1 - Yealink Support - 03-11-2014 07:05 PM

(03-11-2014 02:12 AM)Tecno Wrote:  Please help!
Some one experience similar issue as yours. Please check weather your server is Asterisk or Asterisk based.
"The Setting in "Account" -> "Advanced" -> (Account Number) -> "Dialog-Info Call Pickup" must be DISABLED.
Otherwise "Call Pickup on BLF" doesn't work on Asterisk PBX. "

BLF and Call Pickup

Some other servers need to BLF using dialog-info, so please check to enable or disable it and test again.


RE: Call pickup on BLF not working on 7.72.0.1 - Yealink Support - 03-11-2014 07:16 PM

(03-07-2014 01:21 PM)temp0001 Wrote:  Here are the exported files, with one set for the phone running v61 and one set on v72.

I started pcap after the phone was booted.
Then I made an incoming call to the other extension.
When the BLF key started blinking, I pressed it.

In v61, I hung up the call after it was picked up via BLF.
In v72, the call could not be picked up, so I hung up from the calling phone.

After this, I stopped pcap and exported the three files.

v61 pcap, syslog and config.bin:


v72 pcap, syslog and config.bin:


I had to zip up the files because your forum software limits the number of attachments to 5 files.
Thanks to your files. I will submit to your issue to our R&D.


RE: Call pickup on BLF not working on 7.72.0.1 - Yealink Support - 04-02-2014 04:37 PM

Hi temp0001,

Please test below solved version and kindly feed back to me.
7.72.0.56.rom


RE: Call pickup on BLF not working on 7.72.0.1 - temp0001 - 04-04-2014 07:52 AM

THANK YOU!!!

I just tested the 7.72.0.56.rom. BLF pickup is working again!

I upgraded the firmware on one phone (running 7.72.0.1 where it previously wasn't working) and it started working right away.
On another phone running 7.61.0.80, the upgrade to 7.72.0.56 is also fine.

In both cases, it worked without further configuration.

This is great news for others having the same problem.

EDIT: Also, will this fix be incorporated into the next firmware release for the T28P?


RE: Call pickup on BLF not working on 7.72.0.1 [resolved 7.72.0.56.rom] - Tecno - 04-09-2014 09:43 PM

Hi Support:

I need this fix for T28 Phones.


Regards


RE: Call pickup on BLF not working on 7.72.0.1 [resolved 7.72.0.56.rom] - Yealink Support - 04-10-2014 04:15 PM

Hi Tecno,

We will fix this issue in V73 for all T2 series. Thanks to your kindly understanding.