+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: T46 Attended transfer recalls (/showthread.php?tid=12183)
T46 Attended transfer recalls - Phillipk - 01-21-2016 05:06 AM
Hi
We have two T46G and are unable to complete an attended transfer. The process we are using is as follows:
- Answer incoming call on extension 1
- press transfer key
- press DSS key for extension 2
- extension 2 answers to speak to extension 1
- announce to extension 2 who is on the call
- extension 1 replaces the handset
After the handset has been replaced on extension 1 the call immediately recalls on extension 1, whilst on extension 2 the line is silent and the call timer continues as if its still on a call.
A blind transfer works fine
Any suggestions would be greatly appreciated.
Thanks
RE: Attended transfer recalls - Karl_Yealink - 01-21-2016 06:15 AM
Please help us to get the pcap and syslog and config.bin files. We can check something from them.
You can get more info from the link: http://support.yealink.com/faq/faqInfo?id=311
RE: Attended transfer recalls - Phillipk - 01-21-2016 08:25 AM
Hi Karl
I have just emailed you the files
Thanks
RE: T46 Attended transfer recalls - xkalib3r - 12-09-2016 10:42 AM
Hi
I know i'm bringing this post back from the dead... I am having the exact same issue with other model phones. Did you ever find a solution to this?
RE: T46 Attended transfer recalls - Phillipk - 01-03-2017 03:16 AM
Hi
Sorry for the delayed response. Yes, this was resolved. The problem was our router configuration, to rectify the issue I disabled SIP ALG.
RE: T46 Attended transfer recalls - necits2015 - 03-06-2017 03:35 PM
This looks to be a Yealink bug. Please see the following post
https://community.asterisk.org/t/transfer-recalls-via-refer-notify-events/69764