T29G + BT40 and Sennheiser MB Pro 1

T29G + BT40 and Sennheiser MB Pro 1 - Printable Version

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T29G + BT40 and Sennheiser MB Pro 1 - sbsllc - 12-16-2015 01:05 AM

Hello!
Identical to the description on this post (http://forum.yealink.com/forum/showthread.php?tid=3458&pid=24266&mode=threaded) our customer's Yealink T29G with a BT40 and firmware Version 46.80.0.70 & Hardware Version 46.0.0.128.0.0.0 is not connecting to Sennheiser MB Pro 1.

I tried to with the original 46.80.0.60 firmware, then upgraded to .70 with the same results. It sees the headset each time, asks for a pin each time, I enter 0000, press OK (or the 4th soft button, "connect") and it simply sits at the device list screen with the headset repeating the audible "pairing..." announcement every 2-3 seconds. I've tried no password (the phone says I can't do that) and 1234, 0, maybe a couple others.

I've also successfully paired my Motorola Whisper to the Yealink T29G phone (but they can't use my headset), and I've paired the Sennheiser headset to my Moto X Gen 2 cell phone. I know that both devices function properly, but just not together.

Please advise, even if it's to use a beta firmware.

Thank you!

RE: T29G + BT40 and Sennheiser MB Pro 1 - sbsllc - 12-16-2015 04:48 AM

I turned up the logging to 6, and discovered that it looks like the phone things I didn't enter a pin. I absolutely entered 0000.

I see:
1. Event: BT_REQ_PIN
2. CreatePage [enter_password]
3. (I entered '0000' then pressed OK)
4. BLUETOOTH_TASK_RESULT, wParam[0]
5. pKey is empty, default to cancle pair

Here's the full log snippet:

Dec 15 21:00:25 Log [603]: WIRE<6+info > Bluetooth CallBack Event: BT_REQ_PIN
Dec 15 21:00:25 Log [603]: WIRE<6+info > GetBluetoothInfoByMac 00:16:94:15:2C:8A,00:16:94:15:2C:8A
Dec 15 21:00:25 Log [603]: STUI<6+info > [SettingUI](OnBluetoothScanUIMessage message[396307], UPDATE_LIST[396308], REQ_PIN[396307]!!)
Dec 15 21:00:25 Log [603]: STUI<6+info > [SettingUI::bluetooth:OnBluetoothScanUIMessage][Opeartor wParam(0), lParam(0)]
Dec 15 21:00:25 Log [603]: STUI<6+info > [SettingUI::bluetooth:CDlgBluetoothScanDeviceList] m_bAsynchReq(1)
Dec 15 21:00:25 Log [603]: POPB<6+info > CMsgBoxManager::RemoveTopMessageBox ResultType[0]
Dec 15 21:00:25 Log [603]: POPB<6+info > RemoveMessageBox By MessageBox ResultType[0], bCallBack[1]
Dec 15 21:00:25 Log [603]: POPB<6+info > CMsgBoxManager::ProcessMsgBoxExit nResultType[0]
Dec 15 21:00:25 Log [603]: POPB<6+info > CMsgBoxManager Clear MsgBox Info
Dec 15 21:00:25 Log [603]: STUI<6+info > CSettingWindow::OnOpenpage [OpenSubPage(enter_password)]
Dec 15 21:00:25 Log [603]: STUI<6+info > OnOpenpage, parse action [OpenSubPage(enter_password)] result[1], strActionType[OpenSubPage], strContent[enter_password]
Dec 15 21:00:25 Log [603]: STUI<6+info > CSettingPageHelper::CreateSubPage [OpenSubPage(enter_password)]
Dec 15 21:00:25 Log [603]: STUI<6+info > ::CreatePage [enter_password]
Dec 15 21:00:25 Log [603]: UIMG<6+info > [UIManager] Dialog(CDlgAskPassword) is not cached or is already used!
Dec 15 21:00:25 Log [603]: STUI<6+info > CSettingWindow::SetSubPage to [4a9a00] [OpenSubPage(enter_password)]
Dec 15 21:00:25 Log [603]: MWND<6+info > CSoftKeyBarDelegate::Operator[DisplayIME]
Dec 15 21:00:25 Log [603]: MWND<6+info > CSoftKeyBarDelegate::Operator[DisplayIME]
Dec 15 21:00:25 Log [603]: MWND<6+info > CSoftKeyBarDelegate::Operator[DisplayIME]
Dec 15 21:00:25 Log [603]: MWND<6+info > CSoftKeyBarDelegate::Operator[DisplayIME]
Dec 15 21:00:25 Log [603]: POPB<6+info > RemoveMessageBox By MessageBox ResultType[0], bCallBack[0]
Dec 15 21:00:26 Log [603]: WIRE<6+info > BLUETOOTH_TASK_RESULT, wParam[0]
Dec 15 21:00:26 Log [603]: WIRE<6+info > pKey is empty, default to cancle pair

RE: T29G + BT40 and Sennheiser MB Pro 1 - oliv - 12-23-2016 05:57 PM

(12-16-2015 01:05 AM)sbsllc Wrote: Hello!
Identical to the description on this post (http://forum.yealink.com/forum/showthread.php?tid=3458&pid=24266&mode=threaded) our customer's Yealink T29G with a BT40 and firmware Version 46.80.0.70 & Hardware Version 46.0.0.128.0.0.0 is not connecting to Sennheiser MB Pro 1.

I tried to with the original 46.80.0.60 firmware, then upgraded to .70 with the same results. It sees the headset each time, asks for a pin each time, I enter 0000, press OK (or the 4th soft button, "connect") and it simply sits at the device list screen with the headset repeating the audible "pairing..." announcement every 2-3 seconds. I've tried no password (the phone says I can't do that) and 1234, 0, maybe a couple others.

I've also successfully paired my Motorola Whisper to the Yealink T29G phone (but they can't use my headset), and I've paired the Sennheiser headset to my Moto X Gen 2 cell phone. I know that both devices function properly, but just not together.

Please advise, even if it's to use a beta firmware.

Thank you!

Hello,

I'm also having the same issue with the same setup. I could positively pair either my T29G/BT40 with a Plantronics Voyager Pro or my Sennheiser headset to a couple of other phones but one with the other though my T29G detects my MB Pro 1.

Could this headset support added to T29G (and other relevant desktop phones) ?

I think this could be a very interesting addition as, to my knowledge, this Sennheiser MB Pro 1 is the only one supporting both Bluetooth and complying to "call center style" (ie you can wear for hours unlike ear buds).

Alternatively, can you recommend an other Bluetooth headset for call center operators ?

Regards

RE: T29G + BT40 and Sennheiser MB Pro 1 - Karl_Yealink - 12-27-2016 12:28 PM

1. Please upgrade to latest V81 version then test again
Link: http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage?BaseInfoCateId=1313&NewsCateId=1313&CateId=1313
2. There is compatible headset list
Link: http://download.support.yealink.com/download?path=upload%2Fattachment%2F2016-9-8%2F5%2Fa6789cde-899a-4ebe-866a-dd3e0ada3cba%2FTested%20headset%20list%20compatible%20with%20Yealink%20IP%20Phone%20V1.0.pdf

If after upgrade, the phone still have problem, please help us to get the completely trace files(PCAP\SYSLOG LOG\config.bin files).
You can know the method via this FAQ: http://support.yealink.com/faq/faqInfo?id=313

RE: T29G + BT40 and Sennheiser MB Pro 1 - oliv - 12-27-2016 05:26 PM

(12-27-2016 12:28 PM)Karl Wrote: Link: http://download.support.yealink.com/download?path=upload%2Fattachment%2F2016-9-8%2F5%2Fa6789cde-899a-4ebe-866a-dd3e0ada3cba%2FTested%20headset%20list%20compatible%20with%20Yealink%20IP%20Phone%20V1.0.pdf

Hello,
Can you check above link ?

Does it include the same content as [1] ?
If positive, then Sennheiser Pro MB 1 or 2 doesn't belong to compatible headset list.

[1] http://www.yealink.com/Upload/document/Testedheadsetlistcompatiblewithyealinkipphone-00412365047.pdf

RE: T29G + BT40 and Sennheiser MB Pro 1 - Karl_Yealink - 12-28-2016 07:57 AM

(12-27-2016 05:26 PM)oliv Wrote:
(12-27-2016 12:28 PM)Karl Wrote: Link: http://download.support.yealink.com/download?path=upload%2Fattachment%2F2016-9-8%2F5%2Fa6789cde-899a-4ebe-866a-dd3e0ada3cba%2FTested%20headset%20list%20compatible%20with%20Yealink%20IP%20Phone%20V1.0.pdf
Hello,
Can you check above link ?

Does it include the same content as [1] ?
If positive, then Sennheiser Pro MB 1 or 2 doesn't belong to compatible headset list.

[1] http://www.yealink.com/Upload/document/Testedheadsetlistcompatiblewithyealinkipphone-00412365047.pdf

You can download the new compatible headset list from the link below.
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=4

[SOLVED] RE: T29G + BT40 and Sennheiser MB Pro 1 - oliv - 12-29-2016 07:18 AM

(12-28-2016 07:57 AM)Karl Wrote:
(12-27-2016 05:26 PM)oliv Wrote:
(12-27-2016 12:28 PM)Karl Wrote: Link: http://download.support.yealink.com/download?path=upload%2Fattachment%2F2016-9-8%2F5%2Fa6789cde-899a-4ebe-866a-dd3e0ada3cba%2FTested%20headset%20list%20compatible%20with%20Yealink%20IP%20Phone%20V1.0.pdf
Hello,
Can you check above link ?

Does it include the same content as [1] ?
If positive, then Sennheiser Pro MB 1 or 2 doesn't belong to compatible headset list.

[1] http://www.yealink.com/Upload/document/Testedheadsetlistcompatiblewithyealinkipphone-00412365047.pdf
You can download the new compatible headset list from the link below.
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=4

Thank you very much, Karl, for the above link in which I could read MB Pro 1 is supported.

Then, I updated my T29G to 46.81.0.25 firmware and it instantly paired with my MB Pro 1.

Thank you very much !