+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Configuration (/forumdisplay.php?fid=24)
+--- Thread: Beep to notify successful attended transfer (/showthread.php?tid=1149)
Pages: 1 2
Beep to notify successful attended transfer - Kriss - 01-08-2014 05:40 PM
Hi !
I'm looking for a way to play a beep to the called phone, when it received an attended transfered call.
A calls B
B Att-Xfer to C
B speeks to C
"Beep needed here"
A speeks to C
I'm using Asterisk 1.8 and when i use the "attended transfert" features of Asterisk itself (*2), the beep works well.
But when i got to transfert the call with the phone, C speeks to B, then to A without any notification.
Is there a way to enable this notification ?
Thanks
./Kriss
RE: Beep to notify successful attended transfer - Yealink Support - 01-09-2014 04:24 PM
Hi Kriss,
1. Do you mean C will hear a beep sound? If i am misunderstand, please correct me.
It is better to add more details for your reproduce steps. Do you press *2 in the Att-Xfer step?
2. Can you provide two PCAP and the config.bin for me? One PCAP is to reproduce the *2 Att-Xfer and the other is to reproduce the action in phone.
About where to export the PCAP and config.bin, i attach a screenshot for you.
Before you reproduce Att-transfer, click Start,and reproduce the issue, then click Stop,and export the PCAP file and config.bin to us.
RE: Beep to notify successful attended transfer - Kriss - 01-09-2014 05:41 PM
Hi, and thanks for your reply.
1 )
Do you mean C will hear a beep sound?
Yes, i want C to hear a beep sound, telling him the call has been transfered.
Do you press *2 in the Att-Xfer step?
No, not when i Xfer the call using the phone transfert features (as all my customers do).
2)
Please find the 3 files i sent you via PM
Many thanks,
./Kriss
RE: Beep to notify successful attended transfer - Yealink Support - 01-10-2014 05:42 PM
Hi Kriss,
Sorry. I don't understand the *2 scenario?
Can you describe more details for me?
At the same time, please supply the three files of Phone C.(Total 6 files)
Thanks very much.
RE: Beep to notify successful attended transfer - Kriss - 01-10-2014 06:53 PM
Hi,
let's forget the *2 scenario, it's an other way to transferts call using the IPBX "intelligence" instead of the phone one. I dont use *2, it was just for comparaison purpose.
My only need is a "beep" on a successfull attended transferts done with the phone (transfert key), to notify "C" that he's not talking to "B" anymore, but with "A" (Once the call has been transfered).
I think this is something you can reproduce on your side, do you really need those pcap files ? This "beep" feature is, or is not implemented. We're not talking about a bug.
Regards,
./Kriss
(01-10-2014 05:42 PM)Yealink Support Wrote: Hi Kriss,
Sorry. I don't understand the *2 scenario?
Can you describe more details for me?
At the same time, please supply the three files of Phone C.(Total 6 files)
Thanks very much.
RE: Beep to notify successful attended transfer - Yealink Support - 01-11-2014 10:30 AM
(01-10-2014 06:53 PM)Kriss Wrote: Hi,
let's forget the *2 scenario, it's an other way to transferts call using the IPBX "intelligence" instead of the phone one. I dont use *2, it was just for comparaison purpose.
My only need is a "beep" on a successfull attended transferts done with the phone (transfert key), to notify "C" that he's not talking to "B" anymore, but with "A" (Once the call has been transfered).
I think this is something you can reproduce on your side, do you really need those pcap files ? This "beep" feature is, or is not implemented. We're not talking about a bug.
Regards,
./Kriss
(01-10-2014 05:42 PM)Yealink Support Wrote: Hi Kriss,
Sorry. I don't understand the *2 scenario?
Can you describe more details for me?
At the same time, please supply the three files of Phone C.(Total 6 files)
Thanks very much.
Hi Kriss,
Thanks for your reply. But we do want to know who send this beep sound to C and how.
We need to know how your server notify our phone with this beep sound, SIP message or RTP ect?
Then we can evaluate the posiblity to make a change for you.
RE: Beep to notify successful attended transfer - Kriss - 01-13-2014 09:27 PM
Hi !
Log files sent
Thanks for your help.
Regards,
./Kriss
RE: Beep to notify successful attended transfer - CWR - 01-14-2014 02:18 AM
I agree with this. An attended transfer needs an audible notify instead of just the caller id changing on the handset.
RE: Beep to notify successful attended transfer - Yealink Support - 01-14-2014 05:47 PM
(01-14-2014 02:18 AM)craigreilly Wrote: I agree with this. An attended transfer needs an audible notify instead of just the caller id changing on the handset.Hi craigreilly,
Do you think it is a necessary that to add this beep sound to attended transfer?
RE: Beep to notify successful attended transfer - CWR - 01-15-2014 03:13 AM
Yes - Without looking at the display, how do I know that caller has hung up and transferred the call to me?
We now instruct our users to count down. "You will have the call when I hang up in 3...2...1...<click>"