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+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: Show Caller ID near line key when placed on hold (/showthread.php?tid=11418)
Show Caller ID near line key when placed on hold - Abe1048 - 11-12-2015 12:55 AM
Hi Support,
We would like to have the following feature.
Let's say we have assigned four line keys for account 1, I talk on the phone and I see another call coming in. I hit the second flashing line key and pick up the call, at the same time, the first call is on hold and we see it flashing red.
Then comes in a third call, so I hit the new flashing line key and now the first two calls or on hold. each one on their own button.
The issue is, that I don't remember which call is on hold on which button.
Is there a way that it should always show the caller ID number near the line key that's on hold, so I would know which call I want to pick up.
I know that ShoreTel phones have this feature.
RE: Show Caller ID near line key when placed on hold - James_Yealink - 11-12-2015 06:16 AM
Hello Abe,
It can't be done currenlty.
I will send the request to product department and see what they say.
Regards,
James
RE: Show Caller ID near line key when placed on hold - Abe1048 - 11-19-2015 12:33 AM
(11-12-2015 06:16 AM)Yealink_James Wrote: Hello Abe,
It can't be done currenlty.
I will send the request to product department and see what they say.
Regards,
James
Hi James,
Actually it is supported!!!!!!!!
I emailed support.usa@yealink.com, and this was the reply:
Hi Abe,
This is klaus from yealink support team,nice to work with you.
For your question,you can press the "up" and "down" key to check who was holded!