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+--- Thread: T48G - Call Transfer Problem (/showthread.php?tid=11255)
T48G - Call Transfer Problem - Futureweb - 11-04-2015 05:49 PM
Hello,
configuring our 3CX + Yealink PBX right now - trying to realize Transfer Behaviour like it was on our old analog PBX - but just can't figure it out how to do it right ... hope you can help me on this!
Wanted Behaviour:
- active Phone Call on Phone 1
- I press the BLF Button for Phone 2
- Call should go on HOLD and I can speak with Phone 2 (Attended Transfer)
- Now when I hang up - the call should get transfered to Phone 2
If Phone 1 hangs up before Phone 2 picks up the call - a Blind Transfer should be made.
Configuration right now:
- Semi-Attended Transfer Disabled
- Blind Transfer On Hook Enabled
- Attended Transfer on Hook Disabled
- Transfer on Conference Hang up Enabled
- Transfer Mode Via Dsskey Attended Transfer
Thank you, bye from Austria
Andreas Schnederle-Wagner
alright - I guess I got it working ...
Configuration right now:
- Semi-Attended Transfer Disabled
- Blind Transfer On Hook Enabled
- Attended Transfer on Hook Enabled
- Transfer on Conference Hang up Disabled
- Transfer Mode Via Dsskey Attended Transfer
Only one thing is puzzling me ... when I transfer from Phone 1 to Phone 2 ... Phone 2 shows me a missed call when a Blind Transfer (on Hook) was made ... ?
Possible to get rid of this too?
Thx
Andreas
RE: T48G - Call Transfer Problem - James_Yealink - 11-04-2015 10:35 PM
Hello Andreas,
Do you mean that even when a call is answered the phone 2 will show you a missed call?
If yes, phone may receive a cancel message from server.
Can you start pcap feature under Setting-> Configuration, make a transfer then export it in phone 2.
Regards,
RE: T48G - Call Transfer Problem - Futureweb - 11-04-2015 11:33 PM
Hi James,
1) Phone A receives Call & takes the Call
2) Phone A transfer to Phone B; (Attended Transfer via DSSkey)
3) Phone B is ringing - in the meantime Phone A is hung up
4) Phone B is picked up and is talking to the initial caller now ...
What I see is the missed *attended transfer call* from Phone A - which is a bit missleading as Phone B User doesn't know if A really tried to reach him - or if it was an attended transfer which was hung up and ended as a blind transfer ...
Hope I described it not tooo complexx ... ;-)
Any chances to get rid of this missed call?
Send you the Link to PCAP by Message.
Andreas