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+--- Forum: VP530 (/forumdisplay.php?fid=25)
+--- Thread: 2 handsets and 1 number (/showthread.php?tid=11138)
2 handsets and 1 number - bestsingletravel - 10-30-2015 05:23 AM
I have 2 handsets at the same location with only 1 phone number. I have shut off the call waiting on both of them.
Is there a way to make the phones act like 1 - when one is busy it does not ring the other phone but goes to another phone number (or extension at a different location).
All help is appreciated!!
Thanks,
Sheryl
RE: 2 handsets and 1 number - Yealink_Michael - 10-30-2015 05:04 PM
hi
may i know that you are using two different phone or a W52P with one base and two handset ?
for this situation ,there are two solution for you :
1. configure the sip server forward feature , when the server side notice that one number is busy ,then it will forward the new incoming call to another number , for this , please connect your sip server provider for help
2. enable the Busy forward feature on Yealink phone , when the phone is busy , then the new incoming call will be forwarded to the target number that you configured , forward feature can configured through the web page and LCD :
web page path : Features -> Forward & DND -> Busy forward
LCD path : Menu -> Features -> Call Forward -> Busy forward
TKS & BR
Michael