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custom.handset.auto_answer.enable not working - Printable Version

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custom.handset.auto_answer.enable not working - Kamiware - 10-23-2015 08:18 PM


In de Auto Provisioning Guide the setting "custom.handset.auto_answer.enable" is defined as:

"It enables or disables a user to answer incoming calls by lifting the handset from the charger cradle without having to press the off-hook key."

However, when I provision "custom.handset.auto_answer.enable = 0", afterwards, on lifting the handset from the charger, the phone still auto answers the phone.

The basestation has firmware
The handset has firmware

How should I configure this?


RE: custom.handset.auto_answer.enable not working - Yealink_Michael - 10-24-2015 06:09 AM

hi samuel

thanks for your information

for this parameter , i have test in my side with the same firmware as your side, and it works just fine,

so please do the steps below :

1. reset phone and handset to factory
2. test using the auto provision file i attached

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:

let me know if any question