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+--- Forum: W52P (Wireless) (/forumdisplay.php?fid=23)
+--- Thread: custom.handset.auto_answer.enable not working (/showthread.php?tid=11028)
custom.handset.auto_answer.enable not working - Kamiware - 10-23-2015 08:18 PM
Dear,
In de Auto Provisioning Guide the setting "custom.handset.auto_answer.enable" is defined as:
"It enables or disables a user to answer incoming calls by lifting the handset from the charger cradle without having to press the off-hook key."
However, when I provision "custom.handset.auto_answer.enable = 0", afterwards, on lifting the handset from the charger, the phone still auto answers the phone.
The basestation has firmware 25.73.0.40
The handset has firmware 26.73.0.11
How should I configure this?
Thanks,
Samuël
RE: custom.handset.auto_answer.enable not working - Yealink_Michael - 10-24-2015 06:09 AM
hi samuel
thanks for your information
for this parameter , i have test in my side with the same firmware as your side, and it works just fine,
so please do the steps below :
1. reset phone and handset to factory
2. test using the auto provision file i attached
if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.
for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319
let me know if any question
TKS & BR
Michael