+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: Dect Phone Series (/forumdisplay.php?fid=6)
+--- Forum: W52P (Wireless) (/forumdisplay.php?fid=23)
+--- Thread: W52P - 1 of 3 handsets replies as busy, but it is not busy (/showthread.php?tid=10980)
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - mkeuter - 11-13-2015 06:09 PM
(11-12-2015 11:41 PM)Yealink_James Wrote: Hello Michael,
It seesm that the syslog is not included in the mail you send to support.
Can you please send it again to james@yealink.com
Thanks,
James
Hi James,
I sent the email with all files to you as well.
Upon further testing we figured out, that the issue in groupcall might have something to do with the "sleep-mode" of the handset (when the display turns off).
And also if the first handset of the the base station does or gets a new single call, then the next groupcall works again once. Very strange.
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - derekayd - 11-17-2015 01:00 AM
I'm having the exact same problem here. I can see the calls hit the W52P base, but that is sending a message that the phone is busy even though it is sitting idle. Are there any fixes for this yet?
It seems like the last phone to receive a call is the one that doesn't ring.
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - mkeuter - 11-20-2015 07:40 PM
@ Yealink_James:
Could you find anything helpful yet in the log files I sent you?
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - James_Yealink - 11-21-2015 10:27 AM
Hello Michael,
Yes, I can see that there is info about pcap/syslog in your mail.
Unfortunatelly it seems that they are not sent correctly for some reason. I can only download config.bin and configuration file.
Can you please send it again.
Thanks,
James
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - mkeuter - 11-21-2015 06:45 PM
Hi James,
I resent the email to you and now put all files into a zipped folder.
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - mkeuter - 11-27-2015 04:36 PM
@ Yealink_James:
Any progress?
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - James_Yealink - 11-27-2015 09:51 PM
Sorry Michael,
I didn't receive the last mail. Now I create a ftp link for you, can you please upload the file to this ftp server.
http://ftp.yealink.com/?ShareToken=E6273AFEB969B381B6A51381C1280A158ECB203F
Thanks,
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - mkeuter - 11-27-2015 10:11 PM
Hi James,
I just uploaded the file "W52P-issue.zip" via your FTP-link (is has 715kB of size on my computer).
PS: I guess you'll have a quite aggressive spam filter on your email system … :-).
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - James_Yealink - 11-27-2015 10:36 PM
Thanks, I got the file now. Will send it to our R&D for analysis.
It's a little strange, we don't set a spam rule for support mail to avoid not receiving mail from our customers.(thare are a lot of spam sending to our support mail every day)
Regards,
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - mkeuter - 11-28-2015 12:19 AM
Maybe my email-provider had a temporary issue …
Nevertheless now you have the needed data to analyse the issue.
Have a nice weekend.