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+--- Forum: W52P (Wireless) (/forumdisplay.php?fid=23)
+--- Thread: W52P - 1 of 3 handsets replies as busy, but it is not busy (/showthread.php?tid=10980)
W52P - 1 of 3 handsets replies as busy, but it is not busy - mkeuter - 10-22-2015 07:37 PM
Hi,
I have an issue with a W52P with 3 handsets (FW: 25.73.0.40 + 26.73.0.11).
When I make a groupcall to the W52P so that 2 or all 3 accounts are ringing at the same time, in 60% of those calls the first SIP account of the base (102) replies with SIP response 486 "Busy here", although the account is not busy.
If I call each account separately it works fine all the time.
I switched the handsets (on different accounts), resetted the handset, made a factory reset on the W52P, but still the 1. account gives me busy very often.
Code:
-- Executing [333@groups:1] NoOp("SIP/108_yeal42g-0000016b", "Groupcall Ext. 333") in new stack
-- Executing [333@groups:2] Dial("SIP/108_yeal42g-0000016b", "SIP/102_yeal52p&SIP/120_yeal52p,,t") in new stack
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Called SIP/102_yeal52p
-- Called SIP/120_yeal52p
-- SIP/120_yeal52p-0000016d connected line has changed. Saving it until answer for SIP/108_yeal42g-0000016b
-- SIP/102_yeal52p-0000016c connected line has changed. Saving it until answer for SIP/108_yeal42g-0000016b
-- SIP/102_yeal52p-0000016c is ringing
-- SIP/120_yeal52p-0000016d is ringing
== Spawn extension (groups, 333, 2) exited non-zero on 'SIP/108_yeal42g-0000016b'
-- Executing [333@internal-phones:1] Goto("SIP/108_yeal42g-0000016e", "groups,333,1") in new stack
-- Goto (groups,333,1)
-- Executing [333@groups:1] NoOp("SIP/108_yeal42g-0000016e", "Groupcall Ext. 333") in new stack
-- Executing [333@groups:2] Dial("SIP/108_yeal42g-0000016e", "SIP/102_yeal52p&SIP/120_yeal52p,,t") in new stack
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Called SIP/102_yeal52p
-- Called SIP/120_yeal52p
-- SIP/120_yeal52p-00000170 connected line has changed. Saving it until answer for SIP/108_yeal42g-0000016e
-- SIP/102_yeal52p-0000016f connected line has changed. Saving it until answer for SIP/108_yeal42g-0000016e
-- SIP/120_yeal52p-00000170 is ringing
-- Got SIP response 486 "Busy Here" back from 192.168.222.159:5062
-- SIP/102_yeal52p-0000016f is busyRE: W52P - 1 of 3 handsets replies as busy, but is not - mkeuter - 10-22-2015 08:39 PM
Update: It works fine if I delay the call to the 2nd and 3rd account for 2 and 4 seconds with local channels in Asterisk as a workaround.
So that not all 3 accounts start ringing at exactly the same time. But this it not a real solution.
RE: W52P - 1 of 3 handsets replies as busy, but is not - mkeuter - 10-30-2015 08:46 PM
Anything from Yealink about this problem? I can provide you a logfile if needed.
RE: W52P - 1 of 3 handsets replies as busy, but is not - vgrabowski - 11-10-2015 12:00 AM
Yeah in got the same problem. please fix it, yea(h)link :-)
RE: W52P - 1 of 3 handsets replies as busy, but is not - mkeuter - 11-10-2015 12:53 AM
I found that issue now on 4 different W52P base-stations (all with FW 25.73.0.40, and with more than 1 handset), and always the first handset replies with "486 - Busy here" when 2 or more handsets (with different accounts) ring simultaneously (group-call). Please help!
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - James_Yealink - 11-10-2015 06:32 AM
Hello,
Can you please upgrade Base station and handset to this firmware then check again.
http://ftp.yealink.com/?ShareToken=0F2D79D01F4914BB99FA4C8621997201A9D8DCE4
Regards,
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - mkeuter - 11-11-2015 02:12 AM
Hello James,
thanks for responding, I tested the above firmware.
The issue is still existing despite the new firmware. At first it worked 2 times, and at the third groupcall I got again "Busy here".
I already emailed the log, pcap and config files to <support@yealink.com>. If you want me to send the files to your personal email as well, tell me your email address.
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - lgvietnam2013 - 11-12-2015 10:43 AM
Account gives me busy very often.
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - James_Yealink - 11-12-2015 11:41 PM
Hello Michael,
It seesm that the syslog is not included in the mail you send to support.
Can you please send it again to james@yealink.com
Thanks,
James
RE: W52P - 1 of 3 handsets replies as busy, but it is not busy - JC-LS - 11-13-2015 12:46 AM
I have the same problem!!! Please help us!