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+--- Forum: Configuration (/forumdisplay.php?fid=24)
+--- Thread: MWI not wanted on some lines but (/showthread.php?tid=1044)
MWI not wanted on some lines but - bsnipes - 11-22-2013 12:36 AM
I have a situation where I don't want MWI on a T38G phone for some of the accounts registered. The "Subscribe for MWI" setting for the account is set to disabled yet it still gets voicemail waiting notifications on the account. I have tried firmware versions 38.70.0.115 and also 38.70.0.132 and both give the notifications.
Is there any other setting that might turn off MWI for an account that I am missing or would this be a firmware bug?
RE: MWI not wanted on some lines but - Yealink Support - 11-25-2013 06:08 PM
Hi bsnipes,
You disable "Subscribe for MWI", yet it still gets voicemail waiting notifications because your account will re-subscribe to the server.
So you can extend the time of "Subscribe Period(Seconds)" in the webpage.
Enter web UI->Account->Advanced, change "Subscribe Period(Seconds)" time as you want, then the notification will not prompt frequenctly.
RE: MWI not wanted on some lines but - bsnipes - 12-24-2013 05:58 AM
(11-25-2013 06:08 PM)Yealink Support Wrote: Hi bsnipes,
You disable "Subscribe for MWI", yet it still gets voicemail waiting notifications because your account will re-subscribe to the server.
So you can extend the time of "Subscribe Period(Seconds)" in the webpage.
Enter web UI->Account->Advanced, change "Subscribe Period(Seconds)" time as you want, then the notification will not prompt frequenctly.
Is that how it should work though? We have Snom models throughout and a few Yealink and the Snom's have a setting that says whether to check voicemail for that account and function as I think they should. If I disable MWI on an account, that means, to me, that I don't want voicemail notifications at all on the account. It doesn't mean that I want them only on an account resubscribe. What is the best way to file this as a bug?
RE: MWI not wanted on some lines but - Yealink Support - 12-24-2013 10:42 AM
Hi bsnipes,
If you want to modify this setting, can you contact with your distributor who has higher priority than the forum?