Hi, using the T22P with a MyPBX U100.
If we try to transfer a call, and it's not answered at the other end, how do we retrieve the call?
Thanks
You must do an attended transfer. A blind transfer will send the call onward and make it so the call cannot be retrieved.
If you blind transfer the caller (So the attendant transfers the call in a way that terminates it on their own phone, effectively sending the caller off to the remote phone and ending the call for the attendant) then you can't really do anything to get it back. What happens here depends on the PBX. If the call is not answered then it could go to the voicemail, or you could set it up in the PBX so an unanswered call gets sent back to the operator? This is all PBX dependant.
If you make an attended transfer (So the attendant calls the remote phone, speaks to the user and asks if he wishes to take the call before transferring it on) then the call can be easily retrieved. Basically the attendant calls the remote extension, speaks to the user and asks do you wish to take the call. If the attendant gets the users voicemail or the user does not answer or does not wish to take the call, they press cancel on the soft key. This then returns the call to their phone but it will be on hold. The attendant just has to take them off hold and they can speak to the original caller again.
To configure your phones to do attended transfers, go to FEATURES tab and then TRANSFER in the left menu and set "Transfer Mode via Dsskey" to "Attended transfer" and make sure "Semi-Enabled Transfer" is set to enabled.
Great, thanks for the info.