Yealink Forums

Hello,

Please advise with the following problem.

I set the Yealink T21-E2 to put the client voice on headset (headset prior =1 parameter).

If i take the call using Genesys Agent Desktop the client voice is placed on speaker.

On Yealink T28 we don’t had this problem.
I try different version of firmware but no results.

Thanks!

Check this thread
http://forum.yealink.com/forum/showthread.php?tid=8736

Hello,

I have exact same problem. The "Headset Prior" is enabled but even after a reboot the headset is not enabled unless I press the "Headset key", then the phone icon changes to headset icon and I can hear from the headset.

I have firmware T19P_E2-53.80.0.70.rom. I loaded prior firmware 53.80.0.60.rom and even the UK version T19P_E2-53.80.23.1 didn't help.

Barnabas.