09-24-2013, 11:59 PM
Hi,
We seem to be running into the same issue with all of our users on transferring calls. They hit the transfer button, type the extension and then it takes a second and transfers the call. seems simple. the only problem is it shows the call on hold while it transfers it.
then to have it disappear off of the phone they have to hit the cancel button.
Is there a way to transfer the call and it disappear off of the phone right away?
This delay in transferring calls is upsetting our receptionist because she cant answer another call until the last one is completed.
thanks jasit
We seem to be running into the same issue with all of our users on transferring calls. They hit the transfer button, type the extension and then it takes a second and transfers the call. seems simple. the only problem is it shows the call on hold while it transfers it.
then to have it disappear off of the phone they have to hit the cancel button.
Is there a way to transfer the call and it disappear off of the phone right away?
This delay in transferring calls is upsetting our receptionist because she cant answer another call until the last one is completed.
thanks jasit