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I have set up 2 lines on the T20P. Is there a setting on the phone that will allow you to select line 2 (to make a call) whilst line 1 is ringing?
When there's an incoming call, you can't select line 2.
You need to reject the incoming call first, they select line 2.
Or you can configure a speed dial key, when there's an incoming call, you can press speed dial key to dial another extension with line 2.
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