Yealink Forums

Using the 3cx phone system, calls to GROUPS/QUEUES are rewritten with a PREFIX - the name of the group.
So, if 555-1212 which is Yealink - calls us the display says

"IT - Yealink
555-1212"

The problem is that if the phone number matches an entry in the local phone book in the phone then it gets rewritten

"Yealink Inc
555-1212" and does not show the PREFIX.

Any way to avoid this ?

Hi Craigreilly,

Please check whether "Caller ID Header" is helpful for you to solve this issue.
You can access to the phone webpage-Account-Advanced-Caller ID Header

FROM -> default - as explained above
PAI -> registers anonymous
PAI-FROM -> same as FROM
RPID-PAI-FROM -> same as FROM
PAI-RPID-FROM -> same as FROM
RPID-FROM -> same as FROM

wow - I figured a response by now.

Hi craigreilly,

Sorry, I didn't understand your scenario clearly. So would you please explain your operations more detailed? Kindly you can describe it step by step.
Expecially this sentence：

Quote:Using the 3cx phone system, calls to GROUPS/QUEUES are rewritten with a PREFIX - the name of the group.

thanks in advance.

What do you not understand?
Do you guys test against 3cx?

Check under General Settings Global options in 3cx, uncheck the add queue, group did's option