Yealink Forums

Hello

i use a tw 58 phone and the handset stopped working.
after contacting yelling support i upgraded the firmware and now the BT handset works again.
unfortunately the phone tells me now "no service".
i did not make any changes.

after looking up the call list i discovered the following:

all working calls were like this

155@192.168.2.1

155= numbr of the phone

192.168.2.1 = IP of phone router



now when i try to call someone it says

ip phone@127.0.0.1 which is localhost?



also after update it automatically changed the screen pin lock to 123 for some reason

can someone point me in the right direction to fix this.

appreciate your help and tips

kind regards

(01-23-2024 09:05 PM)dmaack Wrote: [ -> ]Hello

i use a tw 58 phone and the handset stopped working.
after contacting yelling support i upgraded the firmware and now the BT handset works again.
unfortunately the phone tells me now "no service".
i did not make any changes.

after looking up the call list i discovered the following:

all working calls were like this

155@192.168.2.1

155= numbr of the phone

192.168.2.1 = IP of phone router



now when i try to call someone it says

ip phone@127.0.0.1 which is localhost?



also after update it automatically changed the screen pin lock to 123 for some reason

can someone point me in the right direction to fix this.

appreciate your help and tips

kind regards

Hi,

A rule of thumb is that after a firmware update the phone should be reset to factory settings to remove previous and old settings.

I therefore suggest resetting the phone, re-provisioning it and test again.