04-17-2023, 09:25 PM
Customer had other model headset before that would allow 2nd headset to sync to base unit to help with training new agents. Can this be done with WH62 and T54w phone
04-17-2023, 09:25 PM
05-05-2023, 11:25 PM
Hello does these forums get monitored so questions can be answered?
My client wants to not only monitor the agent on a single call, they want the headset to stay connected so the agent can be trained and if needed the supervisior can take over the call.
My client wants to not only monitor the agent on a single call, they want the headset to stay connected so the agent can be trained and if needed the supervisior can take over the call.
05-09-2023, 03:33 PM
(05-05-2023 11:25 PM)SSPhone Wrote: [ -> ]Hello does these forums get monitored so questions can be answered?
My client wants to not only monitor the agent on a single call, they want the headset to stay connected so the agent can be trained and if needed the supervisior can take over the call.
It should be possible by the following way:
For WH62/WH63/WH66/WH67
1. Dock the new headset in the primary headset’s base when you are on a call with the primary headset.
2. Press the Call Control button on the primary headset within 10s to accept the new headset to join the conference.
3. The primary headset prompts "New Headset Joined", and the new headset prompts "Headset Connected".
Once the primary headset establishes the call, the audio will be shared between headsets. When the call ends, the additional headset will disconnect from the base.
By default, the new headset is muted after pairing
Regards.