Yealink Forums

Not sure if this is the right place for this but will start here anyway. Yesterday and today, on two separate Win10 21H2 machines, after installing Yealink USB Connect so I can update MP50 phones for Teams, I can launch the app and see it open for a few seconds and then it closes. Event log shows the following:

Faulting application name: Yealink USB Connect.exe, version: 0.35.38.0, time stamp: 0x6374cd40
Faulting module name: logicdmt.dll, version: 0.0.0.0, time stamp: 0x6374cc24
Exception code: 0xc0000005
Fault offset: 0x0009610a
Faulting process id: 0x56f8
Faulting application start time: 0x01d93266ac174511
Faulting application path: C:\Program Files (x86)\Yealink USB Connect\bin\Yealink USB Connect.exe
Faulting module path: C:\Program Files (x86)\Yealink USB Connect\bin\logicdmt.dll
Report Id: eefaed7b-76a5-4ec8-a4ad-836e540dee68
Faulting package full name: 
Faulting package-relative application ID:

I have tried installing and running it as an elevated Administrator, nothing seems to work. Has anyone else ran into this issue before?

(01-28-2023 01:21 AM)ToddL Wrote: [ -> ]I am having the same issue with a user running Win 10 21H2. Did you ever get it resolved?

(04-19-2023 04:53 AM)ToddL Wrote: [ -> ]

(01-28-2023 01:21 AM)ToddL Wrote: [ -> ]I am having the same issue with a user running Win 10 21H2. Did you ever get it resolved?

Faulting application name: Yealink USB Connect.exe, version: 0.35.63.0, time stamp: 0x647876c1
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2
Exception code: 0xc0000409
Fault offset: 0x0009d132
Faulting process id: 0x34dc
Faulting application start time: 0x01d9e2495ab7ee8b
Faulting application path: C:\Program Files (x86)\Yealink USB Connect\bin\Yealink USB Connect.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 4ee2c55a-b64a-4589-9179-adda50241b56
Faulting package full name:
Faulting package-relative application ID:

I've run into this same problem on my local PC for a few months now. Multiple updates and reinstalls does not resolve the issue.