Hi all. We recently started working with a client who uses T48GS. We have them set up in 8x8 through their VOIP services, but we are running into a dialing issue. When dialing any three digits, the phone will immediately dial those numbers assuming it is an extension. We have formatted the inter-digit time, live dial pad, and altered the CFG configuration file to no avail. Its rather frustrating when they dial a US area code and the phone without hesitation dials. Has anyone else experienced this issue?
(10-14-2022 01:00 AM)CNadmin Wrote: [ -> ]Hi all. We recently started working with a client who uses T48GS. We have them set up in 8x8 through their VOIP services, but we are running into a dialing issue. When dialing any three digits, the phone will immediately dial those numbers assuming it is an extension. We have formatted the inter-digit time, live dial pad, and altered the CFG configuration file to no avail. Its rather frustrating when they dial a US area code and the phone without hesitation dials. Has anyone else experienced this issue?
Hi,
Please check for any misconfiguration settings in Settings > Dial Plan
(10-14-2022 03:08 AM)complex1 Wrote: [ -> ] (10-14-2022 01:00 AM)CNadmin Wrote: [ -> ]Hi all. We recently started working with a client who uses T48GS. We have them set up in 8x8 through their VOIP services, but we are running into a dialing issue. When dialing any three digits, the phone will immediately dial those numbers assuming it is an extension. We have formatted the inter-digit time, live dial pad, and altered the CFG configuration file to no avail. Its rather frustrating when they dial a US area code and the phone without hesitation dials. Has anyone else experienced this issue?
Hi,
Please check for any misconfiguration settings in Settings > Dial Plan
I have attached below, but I have compared these settings to a normally operating T54W and I am not seeing any differences.
(10-14-2022 03:21 AM)CNadmin Wrote: [ -> ]I have attached below, but I have compared these settings to a normally operating T54W and I am not seeing any differences.
Hi,
What about the Replace Rule and Dial Now tabs?
Are they clean?
(10-14-2022 03:36 AM)complex1 Wrote: [ -> ] (10-14-2022 03:21 AM)CNadmin Wrote: [ -> ]I have attached below, but I have compared these settings to a normally operating T54W and I am not seeing any differences.
Hi,
What about the Replace Rule and Dial Now tabs?
Are they clean?
Yes, they seem to be all in order from what I can tell.
(10-14-2022 03:49 AM)CNadmin Wrote: [ -> ] (10-14-2022 03:36 AM)complex1 Wrote: [ -> ] (10-14-2022 03:21 AM)CNadmin Wrote: [ -> ]I have attached below, but I have compared these settings to a normally operating T54W and I am not seeing any differences.
Hi,
What about the Replace Rule and Dial Now tabs?
Are they clean?
Yes, they seem to be all in order from what I can tell.
Please check row 14 in the Dial Now tab
xxx means: immediate dial number after 3 digits has been pressed.
(10-14-2022 05:25 PM)complex1 Wrote: [ -> ] (10-14-2022 03:49 AM)CNadmin Wrote: [ -> ] (10-14-2022 03:36 AM)complex1 Wrote: [ -> ] (10-14-2022 03:21 AM)CNadmin Wrote: [ -> ]I have attached below, but I have compared these settings to a normally operating T54W and I am not seeing any differences.
Hi,
What about the Replace Rule and Dial Now tabs?
Are they clean?
Yes, they seem to be all in order from what I can tell.
Please check row 14 in the Dial Now tab
xxx means: immediate dial number after 3 digits has been pressed.
You are a life saver. Thank you so much for your time and patience - Sam
