Hello, I hope someone can help me here! I have received a phone from my provider, which I would like to configure myself. However, my SIP configuration is constantly overwritten again by the auto provision function. For this reason I would like to delete it. I went to this page "https://ticket.yealink.com" clicked on RPS Mac Removal, entered my Serial and Mac address and then clicked "submit". Now a window pops up asking for my RPS account and password. I don't have an RPS account because I configure my phone manually. What can I do?
(02-04-2022 06:50 AM)Kopernikus Wrote: [ -> ]Hello, I hope someone can help me here! I have received a phone from my provider, which I would like to configure myself. However, my SIP configuration is constantly overwritten again by the auto provision function. For this reason I would like to delete it. I went to this page "https://ticket.yealink.com" clicked on RPS Mac Removal, entered my Serial and Mac address and then clicked "submit". Now a window pops up asking for my RPS account and password. I don't have an RPS account because I configure my phone manually. What can I do?
Yes it is very simple. Register with Yealink, create a username and password, then log in and request removal of the device mac from the RPS service and they will do it.
Let me know if you managed it
I have the same kind of issue Right now I have 3 of the approx 100 phones that are tied to some other phone provider and the BVoIP Zero touch portal can't take over the phones untill Yealink removes them from RPS. Please help we can't factory reset these 3 phones.