We are having issues with the certificates that are installed - namely T21P-E2s and a few T21Ps. When trying to access a device outside the LAN remotely, the firewall is blocking our access to view the phone's GUI.
The error message states it's using a broken signature algorithm and the customer's firewall will not allow traffic to pass due to this.
I need suggestions on a fix (the certificate is not expired) because we have thousands of devices depending on resolution.
Current firmware is 52.84.0.140
Thank you.
(07-26-2021 11:56 PM)CAVoIPGirl Wrote: [ -> ]We are having issues with the certificates that are installed - namely T21P-E2s and a few T21Ps. When trying to access a device outside the LAN remotely, the firewall is blocking our access to view the phone's GUI.
The error message states it's using a broken signature algorithm and the customer's firewall will not allow traffic to pass due to this.
I need suggestions on a fix (the certificate is not expired) because we have thousands of devices depending on resolution.
Current firmware is 52.84.0.140
Thank you.
Hi,
I like to suggest resetting the phone to factory default, re-provisioning and try again?
Hope this will help.
(07-27-2021 01:15 AM)complex1 Wrote: [ -> ] (07-26-2021 11:56 PM)CAVoIPGirl Wrote: [ -> ]We are having issues with the certificates that are installed - namely T21P-E2s and a few T21Ps. When trying to access a device outside the LAN remotely, the firewall is blocking our access to view the phone's GUI.
The error message states it's using a broken signature algorithm and the customer's firewall will not allow traffic to pass due to this.
I need suggestions on a fix (the certificate is not expired) because we have thousands of devices depending on resolution.
Current firmware is 52.84.0.140
Thank you.
Hi,
I like to suggest resetting the phone to factory default, re-provisioning and try again?
Hope this will help.
It does not work. That was the 2nd step tried.....thank you, though.