Yealink Forums

Hi,
I have a T21P_E2 (Firmware 52.84.0.10) the BLF Light is ON when Unavailable/UNKNOWN, is it right?
Is the BLF Light should not turn off when Unavailable?

The same occur on VP59.

Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.


Any queries, please feel free to let me know.

Best Regard,
Daryl

(09-29-2020 10:40 AM)Daryl_Yealink Wrote: [ -> ]Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.


Any queries, please feel free to let me know.

Best Regard,
Daryl

Hi Daryl,
I am using Asterisk 16 on a Debian 9:

Here is the diagnostic files: allconfig.tgz

(09-29-2020 10:40 AM)Daryl_Yealink Wrote: [ -> ]Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.


Any queries, please feel free to let me know.

Best Regard,
Daryl

Hi, Did you find something?

Dear Customer,

Since Yealink have left for the days for celebrating our National Day Holiday and Mid-Autumn Festival and I have no access to voicemail or email from Oct.1st to Oct.8th. Thanks for your patience.

I try to download the diagnostic file, but it shows "ERR_CONNECTION_TIMED_OUT",so could you please send it to my email "daryl@yealink.com"?

I will analyze it and feedback to you after I receive it.
 
Best Regards,
Daryl

Hi Celso

This is an issue that has been going on for years, but no one at Yealink seems to think it is a problem.
They won't commit to saying it is an issue or why they cannot fix it.
You have more chance (fill in whatever you want) than getting a sensible answer that doesn't involve uploading endless logs to no avail.

Regards

Too bad, because the phone is very good.

I hope they change their mind and understand that the representation of the "terminated" status is different from the way they signal today that is like the extension is online.

(11-22-2020 11:32 PM)Samuelz Wrote: [ -> ]BLF symptoms are similar to mine.
It's okay, but I let my neighbor fix it.
I don't know how he fixed it.
Will try asking

Please, ask if he can explain to us here.
Thanks