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I try to pull a config using MAC configuration so I can edit a phone's DSS keys and when I do I get an error "Generate Timeout" or it gives me a small file .21kb that has

{"sessionId":"Nr9sRv695zLngtPDEWs4vqAOiaM4TbPTRyYo1kuy6Z5VuyIzgx/ClWVWibf7uyCbngoA7qYxQv/Hkoc3MUgAJlvoSmEzzpYNPtOHYJInKAU=","ret":-1,"error":{"errorCode":20302,"msg":"Generate config file failed.","fieldErrors":""}}

How come I can no longer pull MAC config?

(03-20-2020 09:54 PM)matthewearl Wrote: [ -> ]I try to pull a config using MAC configuration so I can edit a phone's DSS keys and when I do I get an error "Generate Timeout" or it gives me a small file .21kb that has

{"sessionId":"Nr9sRv695zLngtPDEWs4vqAOiaM4TbPTRyYo1kuy6Z5VuyIzgx/ClWVWibf7uyCbngoA7qYxQv/Hkoc3MUgAJlvoSmEzzpYNPtOHYJInKAU=","ret":-1,"error":{"errorCode":20302,"msg":"Generate config file failed.","fieldErrors":""}}

How come I can no longer pull MAC config?

Same for me.
{"sessionId":"QPwsX7hQUhwVXDFejDAXV18jlWMRwdBGSiEqnBdrQubasEdGlYIMuWkWcCit2CiT7dXE6t+6ctLtCmoo​HbTbsOzOSXmqtAER0CsQbZeEepk=","ret":-1,"error":{"errorCode":20302,"msg":"Generate config file failed.","fieldErrors":""}}
Usually, when we retry this later, it works but not for this phone.
Someone can help ?

Same for me. Similar error whether through YMCS or through phone webpage.
I tried turning off certificate security but it didn't help.

Any ideas?