03-15-2020, 08:39 PM
Hi,
Please add support for Online Directories like Gigaset Voip DECT do: https://tel.search.ch/api/help.en.html
With such functionality it is very easy to add CRM integration. We have an integration with our CRM system where Gigaset base during a call setup makes HTTP(s) GET request to CRM server like:
https://crmserver/phone/directory.asp?hm=18002223355
and server responds with XML like:
<?xml version=“1.0” encoding=“UTF-8”?>
<list response=“get_list” type=“pb” total=“1” first=“1” last=“1” reqid=“1”>
<entry>
<fn>Persons or Company Full Name</fn>
<hm>18002223355</hm>
</entry>
</list>
and that is enough to show Caller’s name on the handset (if it is found in CRM).
Please add support for Online Directories like Gigaset Voip DECT do: https://tel.search.ch/api/help.en.html
With such functionality it is very easy to add CRM integration. We have an integration with our CRM system where Gigaset base during a call setup makes HTTP(s) GET request to CRM server like:
https://crmserver/phone/directory.asp?hm=18002223355
and server responds with XML like:
<?xml version=“1.0” encoding=“UTF-8”?>
<list response=“get_list” type=“pb” total=“1” first=“1” last=“1” reqid=“1”>
<entry>
<fn>Persons or Company Full Name</fn>
<hm>18002223355</hm>
</entry>
</list>
and that is enough to show Caller’s name on the handset (if it is found in CRM).