02-17-2020, 06:53 PM
Hey All,
I have a Yealink T27G equipped with an EXP20. When User A is on an active call on their extension, User B's Line/Feature Keys programmed for other users extensions goes solid red as intended. But when a Ring All comes in, that Feature Key flashes as if User A is available to pickup the call. So the other users may not realize they need to grab the incoming call instead. This occurs not only on the phones Line/Feature keys, but also the sidecars. Is there a setting missed within this phone I missed that could resolve this issue?
I have a Yealink T27G equipped with an EXP20. When User A is on an active call on their extension, User B's Line/Feature Keys programmed for other users extensions goes solid red as intended. But when a Ring All comes in, that Feature Key flashes as if User A is available to pickup the call. So the other users may not realize they need to grab the incoming call instead. This occurs not only on the phones Line/Feature keys, but also the sidecars. Is there a setting missed within this phone I missed that could resolve this issue?