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Hello all,

Recently, I tried to upgrade an T42G phone to 29.73.0.45.

However, the upgrade failed and the phone get stuck on the Welcome screen.

So, I tried the recovery mode. The phone could get the files from the T4X_SPI.bin, the T4X_SPI.rfs and the T42.rom from our local TFTP server.

But right now, it is frozen on Firmware updating for almost an hour.

Could you please give us some troubleshooting on this?

Thank you,
Sebastian

hi Sebastian

please try again and if you make sure the steps are correct and the phone still stuck , then you need to replace a new Phone , it is hardware damaged

(08-11-2015 05:19 AM)support@thearcehouse.com Wrote: [ -> ]Hello all,

Recently, I tried to upgrade an T42G phone to 29.73.0.45.

However, the upgrade failed and the phone get stuck on the Welcome screen.

So, I tried the recovery mode. The phone could get the files from the T4X_SPI.bin, the T4X_SPI.rfs and the T42.rom from our local TFTP server.

But right now, it is frozen on Firmware updating for almost an hour.

Could you please give us some troubleshooting on this?

Thank you,
Sebastian

Hi Sebastian,

I would suggest that you try using 3Com Daemon TFTP server with log turned on so that you can see that the files are transmitted for recovery.

Regards
Harry