Hello,
We have a problem with some of our T48G IP phones. Sometimes when we want to transfer a call to a co-worker the BLF buttons on the screen disappear and the phone reboots. This problem doestn occur always but a like 40% of the calltransfers.
The firmware is maintained by our sip provider firmware version is : 35.72.188.11.
The sip-provider has no idee what the problem could be.
We have looked in the phone it self , the network etc.
Anyone got any idee where to look ?
Any help would be appreciated ! Thanks
Greetings,
Michel
(08-07-2015 06:36 PM)MichelDiphoorn Wrote: [ -> ]Hello,
We have a problem with some of our T48G IP phones. Sometimes when we want to transfer a call to a co-worker the BLF buttons on the screen disappear and the phone reboots. This problem doestn occur always but a like 40% of the calltransfers.
The firmware is maintained by our sip provider firmware version is : 35.72.188.11.
The sip-provider has no idee what the problem could be.
We have looked in the phone it self , the network etc.
Anyone got any idee where to look ?
Any help would be appreciated ! Thanks
Greetings,
Michel
hi Michel
thanks for you information
for the firmware 35.72.188.11. , it is a customized firmware , so please try reset the phone first
if the issue still exist , then we need syslog file for future analysis , please export the syslog to server and than send to support@yealink.com. then we will follow up
for how to export the syslog to server , please refer to the file attached
TKS & BR
(08-08-2015 05:36 AM)Yealink_Michael Wrote: [ -> ] (08-07-2015 06:36 PM)MichelDiphoorn Wrote: [ -> ]Hello,
We have a problem with some of our T48G IP phones. Sometimes when we want to transfer a call to a co-worker the BLF buttons on the screen disappear and the phone reboots. This problem doestn occur always but a like 40% of the calltransfers.
The firmware is maintained by our sip provider firmware version is : 35.72.188.11.
The sip-provider has no idee what the problem could be.
We have looked in the phone it self , the network etc.
Anyone got any idee where to look ?
Any help would be appreciated ! Thanks
Greetings,
Michel
hi Michel
thanks for you information
for the firmware 35.72.188.11. , it is a customized firmware , so please try reset the phone first
if the issue still exist , then we need syslog file for future analysis , please export the syslog to server and than send to support@yealink.com. then we will follow up
for how to export the syslog to server , please refer to the file attached
TKS & BR
Hello,
Sorry for the delay but the syslog has been mailed to support@yealink.com
A full reset didnt help ,the problem is still present.