Yealink Forums

Dear Yealink Customer,

This Email is very important, Please pay your attention.
Please also informed all your partner/reseller.
[Scheduled Maintenance]
Please be informed that Yealink RPS (Redirection & Provisioning Service) system will be taken offline for a two-hour scheduled maintenance on September 14th, 2018. The maintenance involves system upgrade, data migration and security enhancements on RPS core servers to improve overall service reliability. Meanwhile, new domain names will be used for RPS web portal and API access, as an effort to streamline Yealink’s cloud services. Details as follows.

Date & Time
Friday, September 14th, 2018
- 00:00 – 02:00 GMT/UTC +0
- 01:00 – 03:00 CET/UTC +1
- 20:00 – 22:00 EDT/UTC -4, September 13th
- 17:00 – 19:00 PDT/UTC -7, September 13th

System/Service Affected
Downtime: Two hours (as specified above)
During the downtime, RPS servers will be taken offline and all RPS services will be unavailable.

Important Notes
1. After the maintenance, the access URL of RPS web portal and API domain name will be changed to:
- Web portal: https://dm.yealink.com
- RPS API: https://api-dm.yealink.com:8443/xmlrpc
Please modify the server if integration with RPS API.
NOTE： The Domain name for phone to request is not changed.

2. To avoid any service disruption, please whitelist the following domains and/or IP addresses prior to the maintenance:
https://dm.yealink.com
https://api-dm.yealink.com
https://rps.yealink.com
52.71.103.102
35.156.148.166
106.15.89.161
47.75.58.202
47.89.187.0
If you have any concern or question regarding this maintenance, please create a ticket at https://ticket.yealink.com
Thank you for your attention.

BR
Yealink technical team

Hi All,

Below are some of other changed:
1/ It will not be abled to add MAC and server directly with VAR account, you can created a user account under your VAR for yourself, then you can do that
The reason why we do it like this is to better cooperate with Yealink cloud management platform. The management platform charged with every account.
2/ The first time login Web portal, it will ask to add the email address. After that, Please use this email address as user name.

BR
Jensen

Jensen, it looks like https://rps.yealink.com has been down for a few days.