My phone model is SIP-T26P. Calls that come in from the outside will ring on this phone, but calls coming from an internal extension will not produce an audible ring. I can see the call on my screen and pick it up, but I don't hear the phone ringing. Any thoughts on how to correct this?
Dear Proof, good day!
This is Evan from Yealink Support Team, nice to know you!
For this issue, please try to disable the Distinctive Ring Tones feature.
To configure it: In phone web side, please make sure that “Distinctive Ring Tones” under Account-> Advanced is Disabled.
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Please help test and let me know the result. If not help, please reproduce it and offer us the diagnosis files(level 6 local log / pcap / config.bin). Below is the FAQ about how to get them:
http://support.yealink.com/faq/faqInfo?id=708
Note: Please offer us internal number and external number case. Then we can make a comparison. Thanks for your kind help!
Best Regards,
Evan You