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When paging, the phones beep loudly, but when we begin talking, the voice volume is not loud enough. Is it possible to force the phones to use a specific volume?

Or, is there an easy way to do it differently? Using multicast? Or connecting to the office audio system speakers?

If it is easy to set the phones to a specific volume for paging that would be the easiest fix. If not, then I am open to whatever the best practice is.

Using the phones with 3CX pbx.

Thanks.

(05-04-2018 03:14 PM)ITSteve Wrote: [ -> ]When paging, the phones beep loudly, but when we begin talking, the voice volume is not loud enough. Is it possible to force the phones to use a specific volume?

Or, is there an easy way to do it differently? Using multicast? Or connecting to the office audio system speakers?

If it is easy to set the phones to a specific volume for paging that would be the easiest fix. If not, then I am open to whatever the best practice is.

Using the phones with 3CX pbx.

Thanks.

Hi Steve,

Good day,
We don't meet such issue before, that audio is loud in our side. Can you tell me how you use paging call? For this issue, please check:
1. In normal call, will the audio is good or not?
2. Can you change that mulicast codec to check again? You can go to Feature-> Generate Information-> Multicast Codec

BTW, may I know how many phones in your side? How many phones are affected by this case?

Best Regards,
Kevin

Hi Kevin,

1. Normal calls on the headset and speakerphone are fine. When I page, the phone has a loud tone introducing the page is starting. This works fine, and all the phones have the same volume for the tone, which is quite loud. When I begin to speak, each phone has it's own volume, possibly based on the speakerphone volume setting? I would like an option to set the paging volume independent of the other volume settings, so it is equally as loud as the tone.

2. Since submitting this post, I have tried multicast paging. There is no tone, which is not that big of a deal for us. And we are able to set the volume for the multicast page independent of the other volume settings. And it is sufficiently loud. I think this will be the solution for us.

We have about 40 phones. I was paging to about 16 of them. But with multicast I can send it to all of 40 of them, which seems to be a better solution anyway.

Thanks.

(05-09-2018 01:33 PM)ITSteve Wrote: [ -> ]Hi Kevin,

1. Normal calls on the headset and speakerphone are fine. When I page, the phone has a loud tone introducing the page is starting. This works fine, and all the phones have the same volume for the tone, which is quite loud. When I begin to speak, each phone has it's own volume, possibly based on the speakerphone volume setting? I would like an option to set the paging volume independent of the other volume settings, so it is equally as loud as the tone.

2. Since submitting this post, I have tried multicast paging. There is no tone, which is not that big of a deal for us. And we are able to set the volume for the multicast page independent of the other volume settings. And it is sufficiently loud. I think this will be the solution for us.

We have about 40 phones. I was paging to about 16 of them. But with multicast I can send it to all of 40 of them, which seems to be a better solution anyway.

Thanks.

Hi Steve

Thank you for your information.
Currently we don't support to make paging call volume independent from normally call. It only can make speaker, handset audio path independent.

I think you can increase the volume to max level. For multicast, I think you can change that multicast codec to check again, I think it can increase the volume for you. Please check and let me know if any update.

Best Regards,
Kevin

I know this thread is old but it's still the first result on Google when searching for adjusting the paging volume.

SOLUTION:
Tested with firmware versions 66.81.0.110 and 66.86.0.15

This parameter will adjust the listening volume for a specific multicast listening address. Replace the X with your multicast address number, e.g. multicast.listen_address.2.volume = 15. The volume range is anywhere from 1-15.

This parameter will enhance the volume of the previously defined parameter above, increasing the volume range to 16-30. Setting the value to 0 disables this feature, setting the value to 1 enables. This only works if the multicast.listen_address.x.volume value is set to a number other than 0 (default).