Yealink Forums

We are having issues with several users not syncing their call history with Exchange. We can reset the phone to factory defaults and login as the user. The call history will sync for about 12 hours and then stop. The rest of the phone features such as visual voicemail work as expected. The only fix we have found is to reset the phone and login again which will work for about 12 hours. Any ideas?

Dear Customer,

Looks like your phone is synchronizing with the SFB phone policy from the server every 12 hours, and the history syncing setting in the policy is set to off. Please check with your service provider to correct this setting in the policy.

Kind Regards
Samuel Wang