Yealink Forums

Hello! Two questions about autoprovisioning for T21P E2.

1) Does the phone support the old format of provisioning file (the one which was the only one up to firmware series 6x), or only the one introduced with 7x series firmwares?

2) IIRC, the .cfg files were named like "initial number+phone mac address.cfg", with the initial number identifiying a specific Yealink phone model. Since my PBX is a bit old it and it "knows" T21P, but not T21P E2... do their provisioning files differ, in "initial number" or anything else?

Dear Customer,

This is Paul from Yealink Technical Support Team, nice to meet you.

We follow up your query in below Ticket:
https://ticket.yealink.com/index.php/bug/63674

BR
Paul

Hi, I received the email of the ticket with your reply...
however I cannot access the ticket itself from the browser, it reports "Error out of permission".

(03-05-2018 07:49 AM)Mauro Wrote: [ -> ]Hi, I received the email of the ticket with your reply...
however I cannot access the ticket itself from the browser, it reports "Error out of permission".

Dear Customer,

If you want to access the ticket, you need to register a ticket account firstly, please follow below FAQ to register Ticket account:
http://support.yealink.com/faq/faqInfo?id=678

Attached is the Yealink Auto Provisioning Guide for your reference.

BR
Paul

Thank you.
However, I don't get why, if I access the ticket system (https://ticket.yealink.com/) it seems to recognize me ("Welcome, Mauro") and seems to allow me to create new tickets (while the list of exiting tickets is empty), although I only have the old Forum registration...

Do I have to LOGOUT and then login again (after creating a new ticket-specific account)?