Yealink Forums

Hi, I would like to get a hold of the T42G recovery files. I received a refurbished T42G and I cannot factory reset it, due to a password restriction. username admin and password admin did not work.

Thanks!

(02-26-2018 03:25 AM)pblosser03 Wrote: [ -> ]Hi, I would like to get a hold of the T42G recovery files. I received a refurbished T42G and I cannot factory reset it, due to a password restriction. username admin and password admin did not work.

Thanks!

Dear customer,
​
​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you!
​
About your question, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=433

​Any question, please feel free to contact us.

Best Regards

Aishion

Yes, I read that article already. It was not much help. The phone was bought refurbished and apparently the password was never cleared. The password is not admin, I have tried it a lot, and it has never worked.

The article you listed mentions to contact the "IT Technicians" who is that? I am the IT person trying to make this phone work on our phone system.
Also it says to set “features.factory_pwd_enable=0” via auto provision or modify the parameter “security.user_password =” There is no explanation as to where those parameters are found and how to change them.

If you could help explain where these parameters are or what I should be doing to reset the password I would much appreciate the help.
Thank you.

(03-02-2018 09:32 AM)Aishion_Yealink Wrote: [ -> ]

(02-26-2018 03:25 AM)pblosser03 Wrote: [ -> ]Hi, I would like to get a hold of the T42G recovery files. I received a refurbished T42G and I cannot factory reset it, due to a password restriction. username admin and password admin did not work.

Thanks!

Dear customer,
​
​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you!
​
About your question, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=433

​Any question, please feel free to contact us.

Best Regards

Aishion

(03-06-2018 02:50 AM)pblosser03 Wrote: [ -> ]Yes, I read that article already. It was not much help. The phone was bought refurbished and apparently the password was never cleared. The password is not admin, I have tried it a lot, and it has never worked.

The article you listed mentions to contact the "IT Technicians" who is that? I am the IT person trying to make this phone work on our phone system.
Also it says to set “features.factory_pwd_enable=0” via auto provision or modify the parameter “security.user_password =” There is no explanation as to where those parameters are found and how to change them.

If you could help explain where these parameters are or what I should be doing to reset the password I would much appreciate the help.
Thank you.

(03-02-2018 09:32 AM)Aishion_Yealink Wrote: [ -> ]

(02-26-2018 03:25 AM)pblosser03 Wrote: [ -> ]Hi, I would like to get a hold of the T42G recovery files. I received a refurbished T42G and I cannot factory reset it, due to a password restriction. username admin and password admin did not work.

Thanks!

Dear customer,
​
​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you!
​
About your question, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=433

​Any question, please feel free to contact us.

Best Regards

Aishion

Dear customer,

Thank you for your prompt reply.

Do you mean your old phone service provider changed your password, and you are not going to renewal with them at present?
 
If so, please make sure you have the fully permission to own and control Yealink phone without damaging the benefit of your phone service provider.
 
I will send an internal data to you in next e-mail(private), but Yealink is not responsible for the resulting disputes between you and your phone service provider.

Any question, please feel free to contact us.

Best Regards

Aishion

That would be great. Thank you sir!

(03-06-2018 02:57 AM)Aishion_Yealink Wrote: [ -> ]

(03-06-2018 02:50 AM)pblosser03 Wrote: [ -> ]Yes, I read that article already. It was not much help. The phone was bought refurbished and apparently the password was never cleared. The password is not admin, I have tried it a lot, and it has never worked.

The article you listed mentions to contact the "IT Technicians" who is that? I am the IT person trying to make this phone work on our phone system.
Also it says to set “features.factory_pwd_enable=0” via auto provision or modify the parameter “security.user_password =” There is no explanation as to where those parameters are found and how to change them.

If you could help explain where these parameters are or what I should be doing to reset the password I would much appreciate the help.
Thank you.

(03-02-2018 09:32 AM)Aishion_Yealink Wrote: [ -> ]

(02-26-2018 03:25 AM)pblosser03 Wrote: [ -> ]Hi, I would like to get a hold of the T42G recovery files. I received a refurbished T42G and I cannot factory reset it, due to a password restriction. username admin and password admin did not work.

Thanks!

Dear customer,
​
​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you!
​
About your question, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=433

​Any question, please feel free to contact us.

Best Regards

Aishion

Dear customer,

Thank you for your prompt reply.

Do you mean your old phone service provider changed your password, and you are not going to renewal with them at present?
 
If so, please make sure you have the fully permission to own and control Yealink phone without damaging the benefit of your phone service provider.
 
I will send an internal data to you in next e-mail(private), but Yealink is not responsible for the resulting disputes between you and your phone service provider.

Any question, please feel free to contact us.

Best Regards

Aishion

(03-06-2018 03:04 AM)pblosser03 Wrote: [ -> ]That would be great. Thank you sir!

(03-06-2018 02:57 AM)Aishion_Yealink Wrote: [ -> ]

(03-06-2018 02:50 AM)pblosser03 Wrote: [ -> ]Yes, I read that article already. It was not much help. The phone was bought refurbished and apparently the password was never cleared. The password is not admin, I have tried it a lot, and it has never worked.

The article you listed mentions to contact the "IT Technicians" who is that? I am the IT person trying to make this phone work on our phone system.
Also it says to set “features.factory_pwd_enable=0” via auto provision or modify the parameter “security.user_password =” There is no explanation as to where those parameters are found and how to change them.

If you could help explain where these parameters are or what I should be doing to reset the password I would much appreciate the help.
Thank you.

(03-02-2018 09:32 AM)Aishion_Yealink Wrote: [ -> ]

(02-26-2018 03:25 AM)pblosser03 Wrote: [ -> ]Hi, I would like to get a hold of the T42G recovery files. I received a refurbished T42G and I cannot factory reset it, due to a password restriction. username admin and password admin did not work.

Thanks!

Dear customer,
​
​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you!
​
About your question, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=433

​Any question, please feel free to contact us.

Best Regards

Aishion

Dear customer,

Thank you for your prompt reply.

Do you mean your old phone service provider changed your password, and you are not going to renewal with them at present?
 
If so, please make sure you have the fully permission to own and control Yealink phone without damaging the benefit of your phone service provider.
 
I will send an internal data to you in next e-mail(private), but Yealink is not responsible for the resulting disputes between you and your phone service provider.

Any question, please feel free to contact us.

Best Regards

Aishion

Hi - I also have a T42G phone which I require to reload the software from the recovery screen using the TFTP - can you please provide the additional files - I only downloaded the .rom and require the .bin and .rfs files to be able to recover the phone.

Thanks for your help, John

(03-06-2018 03:15 AM)John2758 Wrote: [ -> ]

(03-06-2018 03:04 AM)pblosser03 Wrote: [ -> ]That would be great. Thank you sir!

(03-06-2018 02:57 AM)Aishion_Yealink Wrote: [ -> ]

(03-06-2018 02:50 AM)pblosser03 Wrote: [ -> ]Yes, I read that article already. It was not much help. The phone was bought refurbished and apparently the password was never cleared. The password is not admin, I have tried it a lot, and it has never worked.

The article you listed mentions to contact the "IT Technicians" who is that? I am the IT person trying to make this phone work on our phone system.
Also it says to set “features.factory_pwd_enable=0” via auto provision or modify the parameter “security.user_password =” There is no explanation as to where those parameters are found and how to change them.

If you could help explain where these parameters are or what I should be doing to reset the password I would much appreciate the help.
Thank you.

(03-02-2018 09:32 AM)Aishion_Yealink Wrote: [ -> ]Dear customer,
​
​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you!
​
About your question, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=433

​Any question, please feel free to contact us.

Best Regards

Aishion

Dear customer,

Thank you for your prompt reply.

Do you mean your old phone service provider changed your password, and you are not going to renewal with them at present?
 
If so, please make sure you have the fully permission to own and control Yealink phone without damaging the benefit of your phone service provider.
 
I will send an internal data to you in next e-mail(private), but Yealink is not responsible for the resulting disputes between you and your phone service provider.

Any question, please feel free to contact us.

Best Regards

Aishion

Hi - I also have a T42G phone which I require to reload the software from the recovery screen using the TFTP - can you please provide the additional files - I only downloaded the .rom and require the .bin and .rfs files to be able to recover the phone.

Thanks for your help, John

Hi John,

May I know if it's convenient for you to contact with your distributor?
​
​Because Yealink doesn't provide recovery mode files directly to end users for security reasons, we suggest you contact your distributor or service provider to do recovery mode files, they are willing to help you. 
​
​If you don’t know who is your distributor and service provider, or you do not know their contact information, please provide the SN to us, we will help you to contact them. 

​If any urgent, just let me know.

Any question, please feel free to contact us.

Best Regards

Aishion

(03-06-2018 03:32 AM)Aishion_Yealink Wrote: [ -> ]

(03-06-2018 03:15 AM)John2758 Wrote: [ -> ]

(03-06-2018 03:04 AM)pblosser03 Wrote: [ -> ]That would be great. Thank you sir!

(03-06-2018 02:57 AM)Aishion_Yealink Wrote: [ -> ]

(03-06-2018 02:50 AM)pblosser03 Wrote: [ -> ]Yes, I read that article already. It was not much help. The phone was bought refurbished and apparently the password was never cleared. The password is not admin, I have tried it a lot, and it has never worked.

The article you listed mentions to contact the "IT Technicians" who is that? I am the IT person trying to make this phone work on our phone system.
Also it says to set “features.factory_pwd_enable=0” via auto provision or modify the parameter “security.user_password =” There is no explanation as to where those parameters are found and how to change them.

If you could help explain where these parameters are or what I should be doing to reset the password I would much appreciate the help.
Thank you.

Dear customer,

Thank you for your prompt reply.

Do you mean your old phone service provider changed your password, and you are not going to renewal with them at present?
 
If so, please make sure you have the fully permission to own and control Yealink phone without damaging the benefit of your phone service provider.
 
I will send an internal data to you in next e-mail(private), but Yealink is not responsible for the resulting disputes between you and your phone service provider.

Any question, please feel free to contact us.

Best Regards

Aishion

Hi - I also have a T42G phone which I require to reload the software from the recovery screen using the TFTP - can you please provide the additional files - I only downloaded the .rom and require the .bin and .rfs files to be able to recover the phone.

Thanks for your help, John

Hi John,

May I know if it's convenient for you to contact with your distributor?
​
​Because Yealink doesn't provide recovery mode files directly to end users for security reasons, we suggest you contact your distributor or service provider to do recovery mode files, they are willing to help you. 
​
​If you don’t know who is your distributor and service provider, or you do not know their contact information, please provide the SN to us, we will help you to contact them. 

​If any urgent, just let me know.

Any question, please feel free to contact us.

Best Regards

Aishion

I'll look up the serial number tonight and send through as the phone is not in the office. We have purchased a number of Yealink phones through a few VOIP suppliers, and will have to try and find the receipts as it's out of warranty and I can't remember who we used at the time. More recently we have used "The Telecom Shop" for our latest purchase but not the T42G.

Regards,

John

(03-06-2018 05:21 AM)John2758 Wrote: [ -> ]

(03-06-2018 03:32 AM)Aishion_Yealink Wrote: [ -> ]

(03-06-2018 03:15 AM)John2758 Wrote: [ -> ]

(03-06-2018 03:04 AM)pblosser03 Wrote: [ -> ]That would be great. Thank you sir!

(03-06-2018 02:57 AM)Aishion_Yealink Wrote: [ -> ]Dear customer,

Thank you for your prompt reply.

Do you mean your old phone service provider changed your password, and you are not going to renewal with them at present?
 
If so, please make sure you have the fully permission to own and control Yealink phone without damaging the benefit of your phone service provider.
 
I will send an internal data to you in next e-mail(private), but Yealink is not responsible for the resulting disputes between you and your phone service provider.

Any question, please feel free to contact us.

Best Regards

Aishion

Hi - I also have a T42G phone which I require to reload the software from the recovery screen using the TFTP - can you please provide the additional files - I only downloaded the .rom and require the .bin and .rfs files to be able to recover the phone.

Thanks for your help, John

Hi John,

May I know if it's convenient for you to contact with your distributor?
​
​Because Yealink doesn't provide recovery mode files directly to end users for security reasons, we suggest you contact your distributor or service provider to do recovery mode files, they are willing to help you. 
​
​If you don’t know who is your distributor and service provider, or you do not know their contact information, please provide the SN to us, we will help you to contact them. 

​If any urgent, just let me know.

Any question, please feel free to contact us.

Best Regards

Aishion

I'll look up the serial number tonight and send through as the phone is not in the office. We have purchased a number of Yealink phones through a few VOIP suppliers, and will have to try and find the receipts as it's out of warranty and I can't remember who we used at the time. More recently we have used "The Telecom Shop" for our latest purchase but not the T42G.

Regards,

John

Hi John,

Thanks for your prompt reply, so do you mean the phone is now out of warranty?

If so, would you please kindly share me your firmware version your phone running before?

Suggest you send me your MAC address to my private E-mail: Aishion@yealink.com

Any question, please feel free to contact us.

Best Regards

Aishion