10-25-2017, 03:24 AM
10-26-2017, 02:58 AM
Dear Customer,
Let us check the scenario first: when the phone is idle, the phone will display the promption, and then back to idle? Any other behavior? Can you provide the screenshot for me?
What is the firmware version? Please update the phone to the latest version and test again:
http://download.support.yealink.com/down...2.0.20.rom
Also, please provide the level 6 syslog, config.bin and pace trace when you reproduce the issue, we will do more analyze.
Refer to the FAQ to collect the files:
http://support.yealink.com/faq/faqInfo?id=313
Besides, how many phones you have in total? How many of them have the issue?
BR
Lucia
Let us check the scenario first: when the phone is idle, the phone will display the promption, and then back to idle? Any other behavior? Can you provide the screenshot for me?
What is the firmware version? Please update the phone to the latest version and test again:
http://download.support.yealink.com/down...2.0.20.rom
Also, please provide the level 6 syslog, config.bin and pace trace when you reproduce the issue, we will do more analyze.
Refer to the FAQ to collect the files:
http://support.yealink.com/faq/faqInfo?id=313
Besides, how many phones you have in total? How many of them have the issue?
BR
Lucia