I have 5 T46s and one t48s setup w/ BLFs on the same PBX (freepbx) with the same settings both on the DSS Key tab, and the call groups/pickup groups on the PBX, they all use EXT@pbx for their BLF URI as well. but 2 of them don't want to work correctly and I am a bit stumped.
All off the devices are connected remotely to the hosted PBX via openVPN as well.
I've updated the firmware to 66.81.0.110 on the 2 devices that were not working correctly. (the BLF just don't light up)
Thanks in advance for any help!
(09-08-2017 04:30 PM)Ben23 Wrote: [ -> ]I have 5 T46s and one t48s setup w/ BLFs on the same PBX (freepbx) with the same settings both on the DSS Key tab, and the call groups/pickup groups on the PBX, they all use EXT@pbx for their BLF URI as well. but 2 of them don't want to work correctly and I am a bit stumped.
All off the devices are connected remotely to the hosted PBX via openVPN as well.
I've updated the firmware to 66.81.0.110 on the 2 devices that were not working correctly. (the BLF just don't light up)
Thanks in advance for any help!
Dear,
Can you tell me which phone mode 2 of them that BLF don’t work correctly?
About the BLF just don't light up, would you mind kindly check whether the monitored user register successful or not, you can refer below FAQ:
http://support.yealink.com/faq/faqInfo?id=264
Please also double check the LED is enabled via Web UI:
Go to Features->General Information
[
attachment=4633]
As you described, the BLF LED doesn’t show normally, can you tell us what is the BLF LED show like and when will it change the status? Please kindly tell us the detail scenario so that we can understand the issue more clearly.
Look for your reply.
Best Regards
Aishion
(09-12-2017 03:23 AM)Aishion_Yealink Wrote: [ -> ] (09-08-2017 04:30 PM)Ben23 Wrote: [ -> ]I have 5 T46s and one t48s setup w/ BLFs on the same PBX (freepbx) with the same settings both on the DSS Key tab, and the call groups/pickup groups on the PBX, they all use EXT@pbx for their BLF URI as well. but 2 of them don't want to work correctly and I am a bit stumped.
All off the devices are connected remotely to the hosted PBX via openVPN as well.
I've updated the firmware to 66.81.0.110 on the 2 devices that were not working correctly. (the BLF just don't light up)
Thanks in advance for any help!
Dear,
Can you tell me which phone mode 2 of them that BLF don’t work correctly?
About the BLF just don't light up, would you mind kindly check whether the monitored user register successful or not, you can refer below FAQ:
http://support.yealink.com/faq/faqInfo?id=264
Please also double check the LED is enabled via Web UI:
Go to Features->General Information
As you described, the BLF LED doesn’t show normally, can you tell us what is the BLF LED show like and when will it change the status? Please kindly tell us the detail scenario so that we can understand the issue more clearly.
Look for your reply.
Best Regards
Aishion
I just figured this out, I had the openVPN IP as the secondary SIP server on these phones, and the in the URI, but was connecting to the internal IP of the PBX, I swapped the primary and secondary SIP server IPs and they register now.
(09-13-2017 05:53 PM)Ben23 Wrote: [ -> ] (09-12-2017 03:23 AM)Aishion_Yealink Wrote: [ -> ] (09-08-2017 04:30 PM)Ben23 Wrote: [ -> ]I have 5 T46s and one t48s setup w/ BLFs on the same PBX (freepbx) with the same settings both on the DSS Key tab, and the call groups/pickup groups on the PBX, they all use EXT@pbx for their BLF URI as well. but 2 of them don't want to work correctly and I am a bit stumped.
All off the devices are connected remotely to the hosted PBX via openVPN as well.
I've updated the firmware to 66.81.0.110 on the 2 devices that were not working correctly. (the BLF just don't light up)
Thanks in advance for any help!
Dear,
Can you tell me which phone mode 2 of them that BLF don’t work correctly?
About the BLF just don't light up, would you mind kindly check whether the monitored user register successful or not, you can refer below FAQ:
http://support.yealink.com/faq/faqInfo?id=264
Please also double check the LED is enabled via Web UI:
Go to Features->General Information
As you described, the BLF LED doesn’t show normally, can you tell us what is the BLF LED show like and when will it change the status? Please kindly tell us the detail scenario so that we can understand the issue more clearly.
Look for your reply.
Best Regards
Aishion
I just figured this out, I had the openVPN IP as the secondary SIP server on these phones, and the in the URI, but was connecting to the internal IP of the PBX, I swapped the primary and secondary SIP server IPs and they register now.
Dear,
Glad to hear that, and If you have another question, please feel free to contact us.
Best Regards
Aishion