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Is there any way to configure the phone to use the ringtone that we manually set rather than what the PBX is telling the phone to use?

We have a W56H and right now the phone calls that ring the business phone number triggers a hunt group which then calls four phones. I looked every where in the host PBX settings to adjust the ring tone and could not find a setting.

When I go to adjust the ringtone manually it saves correct but it is the wrong ringtone being played when ringing. We did change the DID ringtone which does work.
Pettis Wrote:Is there any way to configure the phone to use the ringtone that we manually set rather than what the PBX is telling the phone to use?

A PBX can not tell the handset which ring tone it must use, because the W56P/H does not have such mechanism.

Ring tones are used to indicate incoming calls. You can distinguish between an internal (intercom) and external call by the ring tone. When receiving an incoming call, the handset rings the specified ring tone.
Please read Page 34 of the W56P User Guide
http://download.support.yealink.com/down...V80_15.pdf
(06-17-2017 09:27 AM)complex1 Wrote: [ -> ]
Pettis Wrote:Is there any way to configure the phone to use the ringtone that we manually set rather than what the PBX is telling the phone to use?

A PBX can not tell the handset which ring tone it must use, because the W56P/H does not have such mechanism.

Ring tones are used to indicate incoming calls. You can distinguish between an internal (intercom) and external call by the ring tone. When receiving an incoming call, the handset rings the specified ring tone.
Please read Page 34 of the W56P User Guide
http://download.support.yealink.com/down...V80_15.pdf

So the answer to why the phone rings a different ringtone than what is selected???
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