06-09-2017, 08:48 AM
Hello,
I've searched the forum and the internet but i can't seem to find it..
I would like to have the external phone number in my history when a call is transferred.
for example:
External number 1 --> employee 1
Employee 1 transfers the call to employee 2
External number --> employee 2.
If employee 2 looks into the callhistory they will only see the call from Employee 1 --> employee 2.
Is there any way i can change this that employee will see the external number?
I hope there is an solution for this issue.
Kind Regards,
Marc
I've searched the forum and the internet but i can't seem to find it..
I would like to have the external phone number in my history when a call is transferred.
for example:
External number 1 --> employee 1
Employee 1 transfers the call to employee 2
External number --> employee 2.
If employee 2 looks into the callhistory they will only see the call from Employee 1 --> employee 2.
Is there any way i can change this that employee will see the external number?
I hope there is an solution for this issue.
Kind Regards,
Marc