Yealink Forums

Hi, I am new to this IP phones and I am having trouble setting the phones up.
I do not know why but they just won't make/receive phone calls...
Our original phones work fine, and our network does not have a problem. And our firmware is the latest version.

The "Line" screen displays on our W56H phones are like this;
Display on our W56H phones

Your help is greatly appreciated and I wish to solve this soon.
Many thanks,

Lily Enoi

Hi Lily,

Please ensure all used accounts are registered to the SIP server, if not, no calls can be make or receive.
Login to the base and go to “Account > Register > Account X”
Also make sure the handset(s) is/are assigned to the right VoIP account(s) for incoming and outgoing calls.
“Account > Number Assignment > Incoming lines/Outgoing lines”