Yealink Forums

Hi

I have a T48G connected to a Plantronics Voyager Legend UC headset, and Jabra Speak 510 UC - via BT40.

On occasion they both stop operating correctly, with loud static noise on my end. Or, I can hear the other end, but the other end cannot hear me and subsequently report that they only hear static.

The problem seems to resolve by unplugging and inserting the BT40. Although, on one occasion, after unplugging and reinserting, neither the Plantronics or Jabra would connect - saying "connection failed". I had to delete devices and re-pair.

Is this a problem with the BT40 or firmware or other issue with the phone.

Joe

(03-10-2017 01:07 PM)Joseph73 Wrote: [ -> ]Hi

I have a T48G connected to a Plantronics Voyager Legend UC headset, and Jabra Speak 510 UC - via BT40.

On occasion they both stop operating correctly, with loud static noise on my end. Or, I can hear the other end, but the other end cannot hear me and subsequently report that they only hear static.

The problem seems to resolve by unplugging and inserting the BT40. Although, on one occasion, after unplugging and reinserting, neither the Plantronics or Jabra would connect - saying "connection failed". I had to delete devices and re-pair.

Is this a problem with the BT40 or firmware or other issue with the phone.

Joe

Hi Joe,

Please make sure the phone had installed the latest version, if not, please upgrade to the version below.
Link: http://download.support.yealink.com/down...1.0.25.zip

If new version can't fix the problem, please kindly to help us to capture trace files, we can check more from them.
You will know the method via the FAQ below.
FAQ: http://support.yealink.com/faq/faqInfo?id=313