Hi,
Im using an Asterisk PBX.
When calling internally to an extension with a SNOM phone, the dial tone is correct.
When I call with a Yealink phone (T4X) the dial tone stops after 3seconds and changes into a 'Beep Beep'
I already tried:
Subscribe MWI To Voice Mail - Disabled
Voice Mail Tone - Disabled
Tones > Select Country > Custom > Stutter - 0
Can anyway help? Can't solve this issue for days.
Thanks a lot!
(01-09-2017 08:58 PM)Cloud Communications Wrote: [ -> ]Hi,
Im using an Asterisk PBX.
When calling internally to an extension with a SNOM phone, the dial tone is correct.
When I call with a Yealink phone (T4X) the dial tone stops after 3seconds and changes into a 'Beep Beep'
I already tried:
Subscribe MWI To Voice Mail - Disabled
Voice Mail Tone - Disabled
Tones > Select Country > Custom > Stutter - 0
Can anyway help? Can't solve this issue for days.
Thanks a lot!
Hi,
For this issue, suggest you:
1. Reset the phone to factory(long press the OK key for 5s) and test again
2. switch the account to see if the issue was the server side
3. if the issue only with Yealink phone, please tell me besides the beep beep, did the call established normally?
Please kindly collect trace files to me also:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data:
http://support.yealink.com/faq/faqInfo?id=311
regards
Travis
(01-11-2017 09:49 AM)Travis Wrote: [ -> ] (01-09-2017 08:58 PM)Cloud Communications Wrote: [ -> ]Hi,
Im using an Asterisk PBX.
When calling internally to an extension with a SNOM phone, the dial tone is correct.
When I call with a Yealink phone (T4X) the dial tone stops after 3seconds and changes into a 'Beep Beep'
I already tried:
Subscribe MWI To Voice Mail - Disabled
Voice Mail Tone - Disabled
Tones > Select Country > Custom > Stutter - 0
Can anyway help? Can't solve this issue for days.
Thanks a lot!
Hi,
For this issue, suggest you:
1. Reset the phone to factory(long press the OK key for 5s) and test again
2. switch the account to see if the issue was the server side
3. if the issue only with Yealink phone, please tell me besides the beep beep, did the call established normally?
Please kindly collect trace files to me also:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data:
http://support.yealink.com/faq/faqInfo?id=311
regards
Travis
Hi Travis,
Thank you for your reply.
1a. Already did a factory reset, and tested this out with only the account + BLF's filled in.
1b. It's on more devices, not only 1 Yealink.
2. Tested with more extensions. when we swap the extension to a SNOM phone, the issue disappears. The problem is also an other Yealinks with other extensions.
3. there is no problem with the connected line / voice quality is fine. The only thing that disappears is the dial tone after a few seconds replaced by: beep beep---silence for 5seconds---beep beep---...
a. [
attachment=4062]
b. [
attachment=4063]
c. [
attachment=4064]
Thank you for helping me out.
KR,
(01-11-2017 10:22 AM)Cloud Communications Wrote: [ -> ] (01-11-2017 09:49 AM)Travis Wrote: [ -> ] (01-09-2017 08:58 PM)Cloud Communications Wrote: [ -> ]Hi,
Im using an Asterisk PBX.
When calling internally to an extension with a SNOM phone, the dial tone is correct.
When I call with a Yealink phone (T4X) the dial tone stops after 3seconds and changes into a 'Beep Beep'
I already tried:
Subscribe MWI To Voice Mail - Disabled
Voice Mail Tone - Disabled
Tones > Select Country > Custom > Stutter - 0
Can anyway help? Can't solve this issue for days.
Thanks a lot!
Hi,
For this issue, suggest you:
1. Reset the phone to factory(long press the OK key for 5s) and test again
2. switch the account to see if the issue was the server side
3. if the issue only with Yealink phone, please tell me besides the beep beep, did the call established normally?
Please kindly collect trace files to me also:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data:
http://support.yealink.com/faq/faqInfo?id=311
regards
Travis
Hi Travis,
Thank you for your reply.
1a. Already did a factory reset, and tested this out with only the account + BLF's filled in.
1b. It's on more devices, not only 1 Yealink.
2. Tested with more extensions. when we swap the extension to a SNOM phone, the issue disappears. The problem is also an other Yealinks with other extensions.
3. there is no problem with the connected line / voice quality is fine. The only thing that disappears is the dial tone after a few seconds replaced by: beep beep---silence for 5seconds---beep beep---...
a.
b.
c.
Thank you for helping me out.
KR,
Hi,
I've submitted the case to our R&D team, will keep you posted.
By the way, may I know how many Yealink phones do you have in total?
regards
Travis
(01-13-2017 07:45 AM)Travis Wrote: [ -> ] (01-11-2017 10:22 AM)Cloud Communications Wrote: [ -> ] (01-11-2017 09:49 AM)Travis Wrote: [ -> ] (01-09-2017 08:58 PM)Cloud Communications Wrote: [ -> ]Hi,
Im using an Asterisk PBX.
When calling internally to an extension with a SNOM phone, the dial tone is correct.
When I call with a Yealink phone (T4X) the dial tone stops after 3seconds and changes into a 'Beep Beep'
I already tried:
Subscribe MWI To Voice Mail - Disabled
Voice Mail Tone - Disabled
Tones > Select Country > Custom > Stutter - 0
Can anyway help? Can't solve this issue for days.
Thanks a lot!
Hi,
For this issue, suggest you:
1. Reset the phone to factory(long press the OK key for 5s) and test again
2. switch the account to see if the issue was the server side
3. if the issue only with Yealink phone, please tell me besides the beep beep, did the call established normally?
Please kindly collect trace files to me also:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data:
http://support.yealink.com/faq/faqInfo?id=311
regards
Travis
Hi Travis,
Thank you for your reply.
1a. Already did a factory reset, and tested this out with only the account + BLF's filled in.
1b. It's on more devices, not only 1 Yealink.
2. Tested with more extensions. when we swap the extension to a SNOM phone, the issue disappears. The problem is also an other Yealinks with other extensions.
3. there is no problem with the connected line / voice quality is fine. The only thing that disappears is the dial tone after a few seconds replaced by: beep beep---silence for 5seconds---beep beep---...
a.
b.
c.
Thank you for helping me out.
KR,
Hi,
I've submitted the case to our R&D team, will keep you posted.
By the way, may I know how many Yealink phones do you have in total?
regards
Travis
Hi Travis,
Thanks for keeping me posted.
Our firm has +XXXX Yealink devices active.
Regarding the customer, where we see the issue there are +/- 20 Yealink Phones.
At the moment we see this issue as well with other customers.
(01-13-2017 08:12 AM)Cloud Communications Wrote: [ -> ] (01-13-2017 07:45 AM)Travis Wrote: [ -> ] (01-11-2017 10:22 AM)Cloud Communications Wrote: [ -> ] (01-11-2017 09:49 AM)Travis Wrote: [ -> ] (01-09-2017 08:58 PM)Cloud Communications Wrote: [ -> ]Hi,
Im using an Asterisk PBX.
When calling internally to an extension with a SNOM phone, the dial tone is correct.
When I call with a Yealink phone (T4X) the dial tone stops after 3seconds and changes into a 'Beep Beep'
I already tried:
Subscribe MWI To Voice Mail - Disabled
Voice Mail Tone - Disabled
Tones > Select Country > Custom > Stutter - 0
Can anyway help? Can't solve this issue for days.
Thanks a lot!
Hi,
For this issue, suggest you:
1. Reset the phone to factory(long press the OK key for 5s) and test again
2. switch the account to see if the issue was the server side
3. if the issue only with Yealink phone, please tell me besides the beep beep, did the call established normally?
Please kindly collect trace files to me also:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data:
http://support.yealink.com/faq/faqInfo?id=311
regards
Travis
Hi Travis,
Thank you for your reply.
1a. Already did a factory reset, and tested this out with only the account + BLF's filled in.
1b. It's on more devices, not only 1 Yealink.
2. Tested with more extensions. when we swap the extension to a SNOM phone, the issue disappears. The problem is also an other Yealinks with other extensions.
3. there is no problem with the connected line / voice quality is fine. The only thing that disappears is the dial tone after a few seconds replaced by: beep beep---silence for 5seconds---beep beep---...
a.
b.
c.
Thank you for helping me out.
KR,
Hi,
I've submitted the case to our R&D team, will keep you posted.
By the way, may I know how many Yealink phones do you have in total?
regards
Travis
Hi Travis,
Thanks for keeping me posted.
Our firm has +XXXX Yealink devices active.
Regarding the customer, where we see the issue there are +/- 20 Yealink Phones.
At the moment we see this issue as well with other customers.
Hi,
Suggestion from our R&D team:
Please go to web interface, Features-->General information--> 180 Ring Workaround, and disable this option.
Wait for your update.
Regards
Travis
(01-16-2017 01:19 AM)Travis Wrote: [ -> ] (01-13-2017 08:12 AM)Cloud Communications Wrote: [ -> ] (01-13-2017 07:45 AM)Travis Wrote: [ -> ] (01-11-2017 10:22 AM)Cloud Communications Wrote: [ -> ] (01-11-2017 09:49 AM)Travis Wrote: [ -> ]Hi,
For this issue, suggest you:
1. Reset the phone to factory(long press the OK key for 5s) and test again
2. switch the account to see if the issue was the server side
3. if the issue only with Yealink phone, please tell me besides the beep beep, did the call established normally?
Please kindly collect trace files to me also:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data:
http://support.yealink.com/faq/faqInfo?id=311
regards
Travis
Hi Travis,
Thank you for your reply.
1a. Already did a factory reset, and tested this out with only the account + BLF's filled in.
1b. It's on more devices, not only 1 Yealink.
2. Tested with more extensions. when we swap the extension to a SNOM phone, the issue disappears. The problem is also an other Yealinks with other extensions.
3. there is no problem with the connected line / voice quality is fine. The only thing that disappears is the dial tone after a few seconds replaced by: beep beep---silence for 5seconds---beep beep---...
a.
b.
c.
Thank you for helping me out.
KR,
Hi,
I've submitted the case to our R&D team, will keep you posted.
By the way, may I know how many Yealink phones do you have in total?
regards
Travis
Hi Travis,
Thanks for keeping me posted.
Our firm has +XXXX Yealink devices active.
Regarding the customer, where we see the issue there are +/- 20 Yealink Phones.
At the moment we see this issue as well with other customers.
Hi,
Suggestion from our R&D team:
Please go to web interface, Features-->General information--> 180 Ring Workaround, and disable this option.
Wait for your update.
Regards
Travis
Hi Travis,
Thank you for your reply!
Changing the feature (180 Ring Workaround) doesn't fix the issue.
Note:
When I set Message '0' (Settings > Tones > Message '0') the "beep beep" disappears, but there is also no dial tone any more (just silent).
Thank you for helping us out!
(01-16-2017 05:41 AM)Cloud Communications Wrote: [ -> ] (01-16-2017 01:19 AM)Travis Wrote: [ -> ] (01-13-2017 08:12 AM)Cloud Communications Wrote: [ -> ] (01-13-2017 07:45 AM)Travis Wrote: [ -> ] (01-11-2017 10:22 AM)Cloud Communications Wrote: [ -> ]Hi Travis,
Thank you for your reply.
1a. Already did a factory reset, and tested this out with only the account + BLF's filled in.
1b. It's on more devices, not only 1 Yealink.
2. Tested with more extensions. when we swap the extension to a SNOM phone, the issue disappears. The problem is also an other Yealinks with other extensions.
3. there is no problem with the connected line / voice quality is fine. The only thing that disappears is the dial tone after a few seconds replaced by: beep beep---silence for 5seconds---beep beep---...
a.
b.
c.
Thank you for helping me out.
KR,
Hi,
I've submitted the case to our R&D team, will keep you posted.
By the way, may I know how many Yealink phones do you have in total?
regards
Travis
Hi Travis,
Thanks for keeping me posted.
Our firm has +XXXX Yealink devices active.
Regarding the customer, where we see the issue there are +/- 20 Yealink Phones.
At the moment we see this issue as well with other customers.
Hi,
Suggestion from our R&D team:
Please go to web interface, Features-->General information--> 180 Ring Workaround, and disable this option.
Wait for your update.
Regards
Travis
Hi Travis,
Thank you for your reply!
Changing the feature (180 Ring Workaround) doesn't fix the issue.
Note:
When I set Message '0' (Settings > Tones > Message '0') the "beep beep" disappears, but there is also no dial tone any more (just silent).
Thank you for helping us out!
Hi Travis,
Do you already had feedback from the R&D-team?
Thanks alot.
(01-19-2017 02:55 PM)Cloud Communications Wrote: [ -> ] (01-16-2017 05:41 AM)Cloud Communications Wrote: [ -> ] (01-16-2017 01:19 AM)Travis Wrote: [ -> ] (01-13-2017 08:12 AM)Cloud Communications Wrote: [ -> ] (01-13-2017 07:45 AM)Travis Wrote: [ -> ]Hi,
I've submitted the case to our R&D team, will keep you posted.
By the way, may I know how many Yealink phones do you have in total?
regards
Travis
Hi Travis,
Thanks for keeping me posted.
Our firm has +XXXX Yealink devices active.
Regarding the customer, where we see the issue there are +/- 20 Yealink Phones.
At the moment we see this issue as well with other customers.
Hi,
Suggestion from our R&D team:
Please go to web interface, Features-->General information--> 180 Ring Workaround, and disable this option.
Wait for your update.
Regards
Travis
Hi Travis,
Thank you for your reply!
Changing the feature (180 Ring Workaround) doesn't fix the issue.
Note:
When I set Message '0' (Settings > Tones > Message '0') the "beep beep" disappears, but there is also no dial tone any more (just silent).
Thank you for helping us out!
Hi Travis,
Do you already had feedback from the R&D-team?
Thanks alot.
Hi,
I sent you a private message on 15th Jan, did you receive it?
Holiday Note: We will have Chinese New Year Holiday from Jan.23rd to Feb 3rd. During the period, Yealink office will be closed...
I will get back to you after we finish the holiday, sorry about that.
Hope your kind understanding.
Regards
Travis
(01-22-2017 05:51 AM)Travis Wrote: [ -> ] (01-19-2017 02:55 PM)Cloud Communications Wrote: [ -> ] (01-16-2017 05:41 AM)Cloud Communications Wrote: [ -> ] (01-16-2017 01:19 AM)Travis Wrote: [ -> ] (01-13-2017 08:12 AM)Cloud Communications Wrote: [ -> ]Hi Travis,
Thanks for keeping me posted.
Our firm has +XXXX Yealink devices active.
Regarding the customer, where we see the issue there are +/- 20 Yealink Phones.
At the moment we see this issue as well with other customers.
Hi,
Suggestion from our R&D team:
Please go to web interface, Features-->General information--> 180 Ring Workaround, and disable this option.
Wait for your update.
Regards
Travis
Hi Travis,
Thank you for your reply!
Changing the feature (180 Ring Workaround) doesn't fix the issue.
Note:
When I set Message '0' (Settings > Tones > Message '0') the "beep beep" disappears, but there is also no dial tone any more (just silent).
Thank you for helping us out!
Hi Travis,
Do you already had feedback from the R&D-team?
Thanks alot.
Hi,
I sent you a private message on 15th Jan, did you receive it?
Holiday Note: We will have Chinese New Year Holiday from Jan.23rd to Feb 3rd. During the period, Yealink office will be closed...
I will get back to you after we finish the holiday, sorry about that.
Hope your kind understanding.
Regards
Travis
Hi,
Sorry for late reply.
I just got feedback from our R&D team, and our engineer checked the trace files you provided, and found it's a known issue, with our new V81 firmware version x.81.0.40, the issue was fixed.
Please download from below link:
http://ftp.yealink.com/?ShareToken=7A3BB...F0313EC143
Regards
Travis