We installed the W52P + 5 handsets at a client. They frequently have calls dropping around 30 seconds.
Any ideas how to fix the issue?
Version:
Firmware Version 25.73.188.4
Hardware Version 25.1.0.0.0.0.0
I attached a syslog6; maybe that will help with analysing
Hi Gnuijten,
regarding the issue, could you please share more on this:
1/ how often the calls was dropped? every time the issue happened, what prompt on LCD?
2/ How many ways call establish while the issue happened? Every time the issue happened only on the same handset or all five handsets may have the issue?
3/ while the handset drop the call, can other handset dial out another call normal?
4/ how about the LED indicator on Base while the handset drop the call.
5/ could you share the detail process to reproduce the issue, we will also try to testing on our Lab.
please kindly help with above, we will also involve our R&D guys look into the syslog you provided.