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Hello Arvind,

Sorry for the late.
It seems that I misunderstand your issue, you are using Genesys server? Originally I thought phone register to Broadsoft server.

About login failure prompt, it's caused by timeout. Phone send a hoteling request but don't receive a reply in 5 seconds. 7 seconds later, server reply login success packet, then phone login in as guest account.

Regards,
James

Hi James,
Thanks for the response.
Yes i am using Genesys server. I will verify and find out why server is sending late packets. Is 5 sec a time limit within which server should send the response?

Yes, 5 seconds is timeout in phone side for ACD/Hoteling login request.

Regards,
James