05-23-2015, 01:57 PM
my office mate has a polycom phone, i have t48g, we both use the same router. my calls drop...every single call. my office mate has never dropped a call NEVER. Any suggestions/solutions?
05-23-2015, 01:57 PM
05-25-2015, 09:40 PM
Hi,
When you mentioned " my calls drop ..every single call". do you mean when you make or receive a call on T48, after talking for a while, T48 will automatically drop the call?
If yes, how long the call will be dropped ?
If you change the account from Polycom to T48, the issue still exist ?
Please make sure that the T48 use the latest version, you can download it from below website.
http://support.yealink.com/documentFront...cumentId=2
If you used Broadsoft, the version is 35.73.193.50 , if not, please use 35.73.0.50
If the issue still exist on the latest version, please send us config.bin file, level 6 syslog and pcap trace that we can debug.
you can refer to below link for how to catch these information.
http://forum.yealink.com/forum/showthread.php?tid=1319
Best Regards!
Flora
When you mentioned " my calls drop ..every single call". do you mean when you make or receive a call on T48, after talking for a while, T48 will automatically drop the call?
If yes, how long the call will be dropped ?
If you change the account from Polycom to T48, the issue still exist ?
Please make sure that the T48 use the latest version, you can download it from below website.
http://support.yealink.com/documentFront...cumentId=2
If you used Broadsoft, the version is 35.73.193.50 , if not, please use 35.73.0.50
If the issue still exist on the latest version, please send us config.bin file, level 6 syslog and pcap trace that we can debug.
you can refer to below link for how to catch these information.
http://forum.yealink.com/forum/showthread.php?tid=1319
Best Regards!
Flora