Yealink Forums

I am having the following issues with multiple accounts on a phone that I am hoping to have a resolution on.
I have two accounts configured on separate line keys. I have features.off_hook_answer.enable = 0 set to they can be answered selectively.
My problems are:
1) When one of the lines is ringing, I am unable to select the other line for outgoing calls e.g. I want to ignore the ringing line as it is a group answered line.
2) When I answer the second line, I cannot Park the call (type=10 Park linekey) as it is set for line=1. I dont want to have separate Park linekeys for each account.

Any ideas?

Thanks
Mike

Hi Sir，

About your problem, please see the detail below:
The first problem:
1. can you kindly tell me what is the model and firmware version of your phone?
2. Please kindly provide the level 6 syslog, config.bin and pace trace when the issue reproduce for us to do trouble shooting. About how to get the three files, please refer to the link below:
http://support.yealink.com/faq/faqInfo?id=313

You can send the files to Lucia@yealink.com.

The second question, we support Park linekeys for each account currently. Can you kindly tell me why don't you want to separate Park linekeys for each account?

Best Regards,
Lucia