I am looking for troubleshooting steps to resolve and potentially determine if this is a hardware issue.
Speaker phone works and the headset jack does as well. The handset speaker does not.
25.73.0.27 & 26.73.0.11 firmware (latest on website as of today)
Hi,
How many handset having the problem?
Do a handset reset by OK-> Setting-> System Settings-> Handset Reset and check again.
Regards,
James
(04-10-2015 11:55 PM)Yealink_James Wrote: [ -> ]Hi,
How many handset having the problem?
Do a handset reset by OK-> Setting-> System Settings-> Handset Reset and check again.
Regards,
James
One handset. The handset reset had no effect.
OK, so when you switch to handset mode the other side can hear what you say but you can't hear what they say?
If yes, it should be a hardware problem.
Regards,
James
(04-11-2015 12:54 AM)Yealink_James Wrote: [ -> ]OK, so when you switch to handset mode the other side can hear what you say but you can't hear what they say?
If yes, it should be a hardware problem.
Regards,
James
Yes, that's correct. Thanks for your help.