02-11-2015, 06:36 AM
So I've got a small issue with 2 reception phones (Both T26Ps)
Basically, at the office there is one receptionist, Suzy (first T26P), and another lady (Rebecca) who answers the phone if the receptionist is busy on a call (she also has a T26P).
The PBX is set to ring both of their phones at the same time.
But when a call comes through, and Suzy is already busy, Rebecca has no way of knowing that Suzy can't answer it because the BLF for Suzy starts flashing. And obviously Rebecca doesn't know if it WAS solid red before that.
BLF LED Mode is set to 0 btw.
So in a nutshell, Rebecca doesn't know if she should answer the call or not because she has no way of knowing if the receptionist is already on a call.
Is there a way of setting up the BLF for a situation like this? Is there another, much simpler solution that I've overlooked?
Any help would be great. Thanks
Basically, at the office there is one receptionist, Suzy (first T26P), and another lady (Rebecca) who answers the phone if the receptionist is busy on a call (she also has a T26P).
The PBX is set to ring both of their phones at the same time.
But when a call comes through, and Suzy is already busy, Rebecca has no way of knowing that Suzy can't answer it because the BLF for Suzy starts flashing. And obviously Rebecca doesn't know if it WAS solid red before that.
BLF LED Mode is set to 0 btw.
So in a nutshell, Rebecca doesn't know if she should answer the call or not because she has no way of knowing if the receptionist is already on a call.
Is there a way of setting up the BLF for a situation like this? Is there another, much simpler solution that I've overlooked?
Any help would be great. Thanks